Hotel Reservation Agent

Peak Outsourcing; Makati; On-site; PHP 223,000 - 301,000; Full time

Job summary

Peak Outsourcing in Makati, Philippines, is seeking a Hotel Reservation Agent (HRA) for a 6-month, full-time role in a 24/7 call center environment. The agent will handle inbound reservations, present pricing and room options, and ensure accurate guest information while promoting loyalty programs.

Ideal candidates have strong communication skills, can follow scripts, and work well in a team with fast-paced attentiveness to detail.

Qualifications

• Good oral/written communication skills; English proficiency required.

Responsibilities

• Answer inbound reservation calls.
• Follow approved script, call flow and etiquette.
• Present callers with pricing and upgraded room types.
• Attend and complete required call center trainings.
• Listen and advise callers on room options.
• Make reservations based on requirements/budget.
• Modify reservations as needed.
• Communicate with management.
• Validate customer data for accuracy.
• Promote loyalty programs for brands.
• Send confirmation details to customers.
• Answer questions on hotel amenities.

Skills

English proficiency

Customer service

Communication

Teamwork

Attention to detail

Tools

Windows OS

Job description

Makati, National Capital Region, Philippines

- 6 Months

Full Time

Job Description

Job Responsibilities/Description

The Hotel Reservation Agent (HRA) accommodates guests with superb customerservice through the inbound reservations process; provides information regardingroom accommodations, rates, amenities, special packages, and guest services. Theagent sells and offers promotional packages. The agent is expected to accuratelypresent all information while multitasking several applications in a call centerenvironment. Professional speaking demeanor and polite personality are preferred.

Functional Description

• Answer inbound reservation calls.
• Follow approved script, call flow and proper phone etiquette techniquesto provide a positive customer experience
• Present callers with pricing and upgraded room types when applicable.
• Attend and satisfactorily complete all required Call Center trainingsessions
• Listen interactively to advise callers with room accommodation options
• Make reservations for guest based upon various requirements and/orbudgetary allowances.
• Modify reservations as needed
• Communicate with management
• Validate/verify customer data, assuring that information is accurate andrelevant
• Solicit loyalty programs for selected brands
• Send confirmation details to customers
• Be able to answer questions regarding the different hotels/propertiesamenities

Qualifications

• Flexible schedule a must. This is a 24/7 Call Operations Center
• Good oral/written communication skills. Must be able toread/write/speak English at a proficient level.
• Ability to engage conversationally with callers
• Ability to use Windows operating system to navigate between variousscreens
• Motivated Self-starter able to work well as part of a team
• Polished customer service skills, helpful, pleasant personality
• Ability to adapt to change in a fast-paced call center environment
• Attention to detail

Job Snapshot

Updated Date

22-Aug-2025

Job ID

JOB_32

Department/Store

Operations

Location

Location Makati, National Capital Region, Philippines