Hotel Reservation Account - Customer Service and Sales

ALORICA TELESERVICES, INC.; Makati; On-site; PHP 279,000 - 335,000; Full time

Benefits offered by this job

HMO benefits

Paid time off

Team-building activities

20% Night Differential

Job summary

Alorica Teleservices, Inc. is seeking a Customer Service Representative - Hotel Reservation in Makati City, Metro Manila. The role focuses on handling hotel inquiries, reservations, and related customer service tasks in a fast-paced call center environment.

The ideal candidate has completed Senior High School, with strong English communication and interpersonal skills. BPO experience is a plus, and the team offers a supportive work atmosphere with career growth.

Qualifications

• Must have completed Senior High School (New Curriculum) or High School Graduate (Old Curriculum).
• BPO experience is a plus.
• Excellent communication and interpersonal skills.
• Proficient in English, both written and verbal.
• Knowledge of the hotel and hospitality industry is an advantage.
• Ability to work in a fast-paced, dynamic environment.
• Commitment to delivering high-quality customer service.

Responsibilities

• Handle inbound calls from customers inquiring about hotel reservations.
• Respond to customer inquiries and requests in a friendly and professional manner.
• Provide accurate information about hotel availability, room rates, and amenities.
• Process hotel reservations, modifications, and cancellations efficiently.
• Maintain a positive attitude and provide a high level of customer satisfaction.
• Adhere to company policies and procedures to ensure compliance.
• Collaborate with team members to deliver exceptional customer service.

Skills

Communication skills

Interpersonal skills

English proficiency

BPO experience

Fast-paced work

Customer service

Education

Senior High School

Job description

About the role

Join our dynamic team at Alorica Teleservices, Inc. as a Customer Service Representative - Hotel Reservation. This full-time position is based in Makati City, Metro Manila, and offers an exciting opportunity to provide exceptional customer service in the call centre industry.

What you'll be doing

• Handle inbound calls from customers inquiring about hotel reservations
• Respond to customer inquiries and requests in a friendly and professional manner
• Provide accurate information about hotel availability, room rates, and amenities
• Process hotel reservations, modifications, and cancellations efficiently
• Maintain a positive attitude and provide a high level of customer satisfaction
• Adhere to company policies and procedures to ensure compliance
• Collaborate with team members to deliver exceptional customer service

What we’re looking for

• Must have completed Senior High School (New Curriculum) | High School Graduate (Old Curriculum)
• BPO Experience is a plus
• Excellent communication and interpersonal skills
• Proficient in English, both written and verbal
• Knowledge of the hotel and hospitality industry is an advantage
• Ability to work in a fast-paced, dynamic environment
• Commitment to delivering high-quality customer service

What we offer

At Alorica Teleservices, Inc., we value our employees and strive to provide a rewarding and supportive work environment.

Some of the benefits you can enjoy include:

• 27,500 Php Package + Production incentives!
• Opportunities for career growth and development
• HMO benefits
• Paid time off and holidays
• Team-building activities and social events
• 20% Night Differential

Office Address

7071 Techzone building, Malugay st. Makati City

Operation hours

10:00 am to 5:00 pm

Mondays to Fridays

Bring a valid I.D