Guest Reservation Specialist — 24/7 Call Center

Peak Outsourcing; Makati; On-site; PHP 223,000 - 301,000; Full time

Job summary

Peak Outsourcing in Makati, Philippines, is seeking a Hotel Reservation Agent (HRA) for a 6-month, full-time role in a 24/7 call center environment. The agent will handle inbound reservations, present pricing and room options, and ensure accurate guest information while promoting loyalty programs.

Ideal candidates have strong communication skills, can follow scripts, and work well in a team with fast-paced attentiveness to detail.

Qualifications

• Good oral/written communication skills; English proficiency required.

Responsibilities

• Answer inbound reservation calls.
• Follow approved script, call flow and etiquette.
• Present callers with pricing and upgraded room types.
• Attend and complete required call center trainings.
• Listen and advise callers on room options.
• Make reservations based on requirements/budget.
• Modify reservations as needed.
• Communicate with management.
• Validate customer data for accuracy.
• Promote loyalty programs for brands.
• Send confirmation details to customers.
• Answer questions on hotel amenities.

Skills

English proficiency

Customer service

Communication

Teamwork

Attention to detail

Tools

Windows OS

Job description

Peak Outsourcing in Makati, Philippines, is seeking a Hotel Reservation Agent (HRA) for a 6-month, full-time role in a 24/7 call center environment. The agent will handle inbound reservations, present pricing and room options, and ensure accurate guest information while promoting loyalty programs.

Ideal candidates have strong communication skills, can follow scripts, and work well in a team with fast-paced attentiveness to detail.