Hotel Front Desk Agent

SupportFinity™; Metro Manila; On-site; PHP 223,000 - 312,000; Full time

Job summary

Eton Properties Philippines, Inc. is seeking a Front Office Agent / Guest Service Agent to manage guest check-in/check-out, inquiries, and requests at the property's reception.

The role focuses on delivering a smooth, positive first impression and efficient operation of the reception area. The ideal candidate has 1–2 years of hotel front desk experience, a Bachelor's degree in Hospitality or related field, and solid skills in customer service, cashiering, and PMS systems.

Qualifications

• Bachelor's/College Degree in Hospitality/Tourism/Hotel Management or equivalent.
• 1–2 years' experience as Front Office Agent / Guest Service Agent in a hotel.
• Excellent Customer Service, Cashiering and PMS skills.

Responsibilities

• Efficient check-in and check-out; handle guest requests and inquiries.
• Anticipate guest needs, address inquiries/complaints, and resolve issues.
• Handle VIPs and special requests with professionalism.
• Allocate rooms according to guest preferences/history.
• Upsell paid room upgrades.
• Maintain cash fund accuracy and avoid audit findings.

Skills

Excellent Customer Service

Cashiering

Education

Bachelor's/College Degree in Hospitality/Tourism/Hotel Management or equivalent.

Tools

PMS

Job description

The position is responsible for the overall customer service impression of the property for handling guests check-in, check-out, requests and inquiries. Ensures smooth and efficient operation of The Mini Suites reception area.

Guest Services

• Efficient check-in and check-out
• Positive guest comments/feedback
• Anticipate guest needs, handle guest inquiries/complaints, and solve problems as they arise
• Handling of VIPs and special requests

Guest Room Control

• Able to allocate rooms according to guest preference/guest stay history
• Room upselling / paid room upgrade

Cashiering and control

• No shortage or overage on cash fund
• No audit findings for the last 3 months
• Candidate must possess at a Bachelor's/College Degree in Hospitality/Tourism/Hotel Management or equivalent.
• At least 1 - 2 Year(s) of working experience as Front Office Agent / Guest Service Agent in a Hotel setting
• Required Skill(s): Excellent Customer Service, Cashiering, PMS

About the company

Eton Properties Philippines, Inc.