Hotel Front Desk Agent

Job Solutions Manpower Agency; Laguna; On-site; PHP 223,200 - 279,000; Full time

Job summary

A recruitment agency is looking for a front desk staff member in Laguna, Philippines. This role involves greeting guests, managing reservations, and providing outstanding customer service in a fast-paced hotel environment. Candidates should possess a Bachelor's degree in Hospitality or Business Management and strong communication skills in English. Excellent interpersonal skills and a welcoming demeanor are essential.

Qualifications

• Proficient in customer service and relationship management.
• Strong communication skills to assist guests effectively.
• Attention to detail and problem-solving abilities.

Responsibilities

• Greet and check in guests warmly.
• Manage reservations and billing processes.
• Respond to inquiries and resolve complaints.

Skills

Customer relationship management

Communication skills in English

Education

Bachelor’s degree in Hospitality, Business Management or related field

Job description

Responsibilities

• Greet and check in guests with a warm, welcoming demeanor.
• Manage reservations and handle billing processes accurately.
• Respond to guest inquiries and provide information about hotel services.
• Resolve issues and complaints efficiently to ensure guest satisfaction.
• Maintain the cleanliness and organization of the front desk area.

Qualifications and Requirements

• Educational Qualifications: Bachelor’s degree in Hospitality, Business Management, or a related field.
• Experience Level: Less than 1 year of experience in a customer service role, preferably in the hospitality industry.
• Skills and Competencies: Proficient in services and customer relationship management, strong communication skills in English.
• Working Conditions: Fast-paced hotel environment, flexible hours including nights and weekends.
• Qualities and Traits: Excellent interpersonal skills, friendly demeanor, attention to detail, and strong problem-solving abilities.