Hotel Front Desk Agent

Acacia Hotel; Davao del Sur; On-site; PHP 223,200 - 334,800; Full time

Job summary

A prominent hotel in Davao del Sur is seeking a Front Desk Associate to manage guest check-ins and check-outs. Responsibilities include overseeing room reservations, addressing guest needs, and ensuring customer satisfaction in a fast-paced environment. Prior experience in hospitality and strong communication skills are desired. This position offers an opportunity to work in a dynamic setting and enhance customer service skills.

Qualifications

• Strong verbal and written communication skills to interact with guests and colleagues.
• Excellent customer service skills to address guest concerns and ensure a positive experience.
• Strong organizational skills to manage reservations and daily tasks efficiently.

Responsibilities

• Greet guests upon arrival, verify reservations, and assign rooms.
• Manage room bookings and respond to inquiries about availability and rates.
• Address guest needs or concerns promptly, including special requests.

Skills

Verbal communication

Customer service

Organizational skills

Education

High school diploma or equivalent

Degree in hospitality or related field

Job description

Responsibilities

• Guest Check-In/Check-Out: Greet guests upon arrival, verify their reservations, assign rooms, and provide keycards. Process guest check-outs, ensuring all charges are correct and payment is processed.
• Reservations: Manage room bookings, answer phone calls, and respond to email inquiries about room availability, rates, and hotel services. Make reservations for guests and update the reservation system.
• Guest Services: Address guest needs or concerns promptly, including special requests, complaints, or inquiries about hotel amenities, local attractions, or directions.
• Billing and Payment Processing: Handle payments, including cash, credit/debit cards, and other forms of payment. Issue receipts, ensure billing accuracy, and resolve discrepancies when needed.
• Front Desk Operations: Ensure the front desk area is clean, organized, and stocked with necessary supplies. Maintain guest records and update the system with guest preferences or requests.

Qualifications

• Education: A high school diploma or equivalent is generally required. A degree in hospitality or a related field can be an advantage.
• Experience: Previous experience in customer service, hospitality, or a front desk role is preferred but not always required. On-the-job training is common.
• Communication Skills: Strong verbal and written communication skills to interact effectively with guests, colleagues, and management.
• Customer Service: Excellent customer service skills, with the ability to address guest concerns, offer assistance, and ensure a positive guest experience.
• Organization: Strong organizational skills to manage reservations, guest requests, and daily tasks efficiently.