Hotel Front Desk Agent

HOTEL TROPIKA DAVAO INC.; Davao del Sur; On-site; PHP 167,400 - 223,200; Full time

Job summary

A hotel in Davao del Sur is looking for a Customer Service Representative to provide excellent guest service. Responsibilities include greeting guests, handling reservations, and assisting with inquiries. The ideal candidate has prior experience in hospitality, strong communication skills, and the ability to manage multiple tasks efficiently.

Qualifications

• Previous experience in a customer-facing role, ideally in hospitality.
• Strong verbal and written communication abilities.
• Ability to multitask and handle high-pressure situations.

Responsibilities

• Greet guests upon arrival and assist with inquiries.
• Handle reservations and manage guest accounts.
• Provide customer service and support.

Skills

Excellent communication skills

Organizational and time management skills

Customer service experience

Job description

Job Description

• Greet guests upon arrival, ensure a smooth check-in/check-out process, and assist with any special requests or inquiries during their stay.
• Reservations and Billing: Handle reservations, update booking systems, manage guest accounts, and process payments accurately.
• Customer Service and Support: Provide excellent customer service by answering phone calls, resolving issues, directing guests to hotel amenities, and offering recommendations for local attractions.
• Excellent Communication Skills: Strong verbal and written communication abilities to interact with guests, staff, and vendors in a clear and professional manner.
• Customer Service Experience: Previous experience in a customer-facing role, ideally in hospitality, with a focus on providing exceptional guest service.
• Organizational and Time Management Skills: Ability to multitask, handle high-pressure situations, and manage reservations, check-ins, and administrative tasks efficiently.

Qualifications

• Previous experience in a customer-facing role, ideally in hospitality, with a focus on providing exceptional guest service.
• Excellent communication skills: strong verbal and written communication abilities to interact with guests, staff, and vendors in a clear and professional manner.
• Organizational and time-management skills: ability to multitask, handle high-pressure situations, and manage reservations, check-ins, and administrative tasks efficiently.
• Customer service experience: proven track record in delivering exceptional guest service.