Hotel Front Desk Agent

Avia-K Inn; Albay; On-site; PHP 100,000 - 400,000; Full time

Job summary

A local hotel is seeking a Front Desk Agent in Albay, Philippines. The role involves checking in and out guests, providing exceptional customer service, and addressing inquiries. Candidates should possess a pleasing personality and a high school diploma or higher. All genders are welcome to apply. Flexible working hours are required, including weekends and holidays.

Qualifications

• Must have valid original barangay and police clearance.
• Trustworthy and with a pleasing personality.
• Willing to be trained if lacking experience.

Responsibilities

• Register guests, verify their information, assign rooms, and process payments.
• Respond to guest inquiries and requests, resolve issues, and ensure satisfaction.
• Handle incoming calls, assist with reservations, and provide hotel information.

Skills

Customer service

Attention to detail

Communication

Education

High School Graduate or higher

Job description

HIRING

A hotel front desk agent is responsible for providing a welcoming and professional first impression to guests, handling their check-in and check-out procedures, and ensuring their stay is comfortable. Their job duties typically include:

1. Guest Check-in/Check-out: Register guests, verify their information, assign rooms, and process payments. Check out departing guests and provide receipts.
2. Customer Service: Respond to guest inquiries and requests, resolve any issues, and ensure satisfaction throughout their stay.
3. Phone and Email Communication: Handle incoming calls, assist with reservations, provide hotel information, and relay messages for guests.

• With valid original barangay and police clearance
• Good with customer service is an edge
• Detail-oriented, and good with customers
• All gender are welcome
• Trustworthy and with pleasing personality
• 18 years old and above
• High School Graduate, ALS ,Senior/Junior High or HIGHER
• With experience is a plus or w/o experience as long as willing to be trained
• Can work shifting schedule, flexible hours including weekends or holiday
• Physically fit