Front Desk Receptionists

Dinah’s Tourist Inn; Palawan; On-site; PHP 223,200 - 334,800; Full time

Job summary

A local hospitality establishment in the Philippines is seeking a front desk staff member to welcome guests, handle check-ins, and manage inquiries. Candidates should have experience in customer service, strong organizational skills, and communicate effectively in both Filipino and English. Flexibility in shifts is required. This role offers opportunities to engage with guests and contribute to their overall experience.

Qualifications

• Previous experience in front office or customer service is preferred.
• Proficiency in using reservation or hotel management systems is an advantage.
• Ability to handle stressful situations and resolve issues calmly.

Responsibilities

• Greet and welcome guests upon arrival.
• Handle check-ins, check-outs, and reservations efficiently.
• Coordinate with housekeeping and maintenance to ensure rooms are ready.

Skills

Strong communication in Filipino and English

Organizational abilities

Customer service experience

Multitasking abilities

Tools

Property management system

Job description

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Handle check‑ins, check‑outs, and reservations efficiently using the property management system.
• Answer phone calls and respond to inquiries about room availability, rates, and services.
• Assist guests with requests, including directions, transportation, and local recommendations.
• Manage cash and card transactions, ensuring accuracy in billing and payments.
• Maintain records of guest information and transactions.
• Address guest complaints or concerns promptly and professionally to ensure satisfaction.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
• Monitor the front desk area to maintain a clean and organized workspace.
• Uphold the inn’s policies and ensure security measures are followed.

• Previous experience in front office or customer service is preferred.
• Proficiency in using reservation or hotel management systems is an advantage.
• Strong communication skills in both Filipino and English.
• Excellent organizational and multitasking abilities.
• Professional appearance and a welcoming attitude.
• Ability to handle stressful situations and resolve issues calmly.
• Flexibility to work shifts, weekends, and holidays as required.
• Knowledge of local attractions and services in the area is a plus.