Hotel Front Desk Agent

Steadfast Services Cooperative; Quezon City; On-site; PHP 167,400 - 223,200; Full time

Job summary

A hospitality service provider in Metro Manila is looking for a Receptionist. The role involves greeting and checking in guests, managing reservations, and providing information about hotel services. Candidates should have a High School diploma and strong customer service skills. Previous experience in customer service or hospitality is preferred. Flexibility in working hours, including weekends, is required.

Qualifications

• Strong interpersonal and communication skills.
• Experience in customer service or hospitality preferred.
• Friendly, patient, and detail-oriented.

Responsibilities

• Greet and check-in guests with a friendly demeanor.
• Manage reservations and handle inquiries efficiently.
• Provide information about hotel services and local attractions.
• Address and resolve guest concerns promptly.
• Process payments and maintain accurate records.
• Ensure a clean and welcoming front desk area.

Skills

Interpersonal skills

Communication skills

Customer service expertise

Proficiency in CRM

Education

High/Senior High School diploma

Job description

Responsibilities

• Greet and check-in guests with a friendly demeanor.
• Manage reservations and handle inquiries efficiently.
• Provide information about hotel services and local attractions.
• Address and resolve guest concerns promptly.
• Process payments and maintain accurate records.
• Ensure a clean and welcoming front desk area.

Job Details

• Job Title: Receptionist
• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: Less than 1 year of experience in customer service or hospitality preferred.
• Skills and Competencies: Strong interpersonal and communication skills, customer service expertise, and proficiency in customer relationship management.
• Responsibilities and Duties: Greet guests, check-in/check-out procedures, handle inquiries, and resolve issues.
• Working Conditions: Fast-paced environment, requiring flexibility in hours, including weekends.
• Qualities and Traits: Friendly, patient, detail-oriented, and able to work well under pressure.