Hotel Front Desk Agent

Genius Global; Manila; On-site; PHP 167,400 - 223,200; Full time

Job summary

A hospitality company in Manila seeks a front desk assistant to greet guests and assist with check-in/check-out. Ideal for those with strong communication skills and a customer service orientation. The role involves multitasking and managing inquiries, in a fast-paced environment, with flexible working hours including weekends.

Qualifications

• 0-2 years of experience (entry-level position, no prior experience required).
• Friendly, approachable, and able to work in a fast-paced environment.
• Ability to multitask and manage time effectively.

Responsibilities

• Greet and welcome guests upon arrival.
• Assist with check-in and check-out procedures.
• Handle guest inquiries, requests, and complaints.

Skills

Strong communication skills

Customer service orientation

Education

High School Diploma or equivalent

Job description

• Greet and welcome guests upon their arrival with a friendly demeanor.
• Assist with check-in and check-out procedures efficiently.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain an organized front desk and ensure all necessary supplies are stocked.
• Process reservations and manage room assignments using the hotel management system.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years (Entry-level position, no prior experience required)
• Skills and Competencies: Strong communication skills and customer service orientation
• Qualities and Traits: Friendly, approachable, and able to work in a fast-paced environment
• Responsibilities and Duties: Ability to multitask and manage time effectively
• Working Conditions: Must be able to work flexible hours, including weekends and holidays