Hotel Front Desk Agent

Kasa Boutique Hotel; Cebu City; On-site; PHP 200,880 - 279,000; Full time

Job summary

A hospitality service provider in Cebu City is seeking a front-line staff member to welcome clients and assist with clerical tasks. Responsibilities include guiding guests, managing the reception area, handling deliveries, and booking meeting rooms. The ideal candidate should be personable, organized, and skilled in communication and customer service. Join a dynamic team that values warmth and professionalism.

Qualifications

• Personality should be approachable, good-hearted, and outgoing.
• Adept with computers and highly proficient in organization.
• Requires effective communication and customer service abilities.

Responsibilities

• Provide assistance to guests with a friendly welcome.
• Inform appropriate staff members when guests arrive.
• Arrange the reception area following office protocols.
• Accept and sign deliveries, ensuring correct distribution.
• Assist with any clerical duties assigned.
• Book meeting and conference rooms.

Skills

Effective communication

Customer service abilities

Organizational skills

Approachable personality

Education

Graduate of any course

Job description

A front-line person that is ready to welcome clients, accept files that are provided, and carry out other clerical duties.

• Provide assistance to guests by offering a friendly welcome and guiding them to their desired destination with precision and courtesy.
• Inform appropriate staff members when guests arrive on the premises. This will ensure that the visitors are properly attended to and receive the assistance they require during their time at the company.
• Arrange the reception area in accordance with office protocols, guidelines, and policies to ensure a smooth and efficient operation. This includes following proper procedures for greeting visitors, answering to queries, answering phones, and managing incoming and outgoing mail. Additionally, maintaining a clean and organized workspace is crucial for creating a professional and welcoming environment for all guests and employees.
• Accept and sign deliveries while also making sure all the documents and packages have been distributed correctly and timely.
• Assisting with any clerical duty that is assigned.
• Booking of meeting rooms and conference rooms.

JOB QUALIFICATIONS

• Preferably a graduate of any course.
• Requires a personality that is approachable, good-hearted, and outgoing.
• Adept with computers and highly proficient in organization.
• Effective communication and customer service abilities.