Hotel Front Desk Agent

ALL MOST GO TRADING; Davao del Sur; On-site; PHP 886,001 - 1,476,668; Full time

Job summary

A hospitality service provider in Davao del Sur is seeking a front desk staff member to manage guest check-ins and ensure excellent customer service. The ideal candidate will have strong communication skills and proficiency in front desk systems. Experience in hospitality is preferred and multitasking ability in a fast-paced environment is essential.

Qualifications

• Professional and friendly demeanor required.
• Prior experience in hospitality or customer service preferred.

Responsibilities

• Greet and assist guests upon arrival, manage check-ins and check-outs.
• Answer calls, respond to inquiries, and resolve guest complaints.
• Maintain accurate records, process payments, and coordinate with departments.

Skills

Strong communication skills

Interpersonal skills

Multitasking ability

Tools

Front desk systems

Reservation software

Basic office applications

Job description

• Greet and assist guests upon arrival, manage check-ins and check-outs, and handle reservations efficiently.
• Answer phone calls, respond to inquiries, and resolve guest complaints to ensure excellent customer service.
• Maintain accurate records, process payments, and coordinate with other departments to meet guest needs.

• Strong communication and interpersonal skills with a professional and friendly demeanor.
• Proficiency in using front desk systems, reservation software, and basic office applications.
• Prior experience in hospitality or customer service is preferred; ability to multitask in a fast-paced environment is essential.