Hotel Front Desk Agent

Panorama summit hotel Buhangin; Davao del Sur; On-site; PHP 201,000 - 279,000; Full time

Job summary

A Davao hotel is seeking a Front Desk Agent to serve as the first point of contact for guests. The role involves check-in/check-out procedures, answering queries, and resolving issues while providing outstanding customer service. Ideal candidates will have a high school diploma, demonstrate excellent communication skills, and possess a strong ability to solve problems. The hotel emphasizes the importance of vigilance against job fraud.

Qualifications

• Detail-oriented and able to manage multiple tasks effectively.
• Proficient in handling guest inquiries and resolving issues.

Responsibilities

• Check guests in and out.
• Answer questions and provide information about the hotel’s services.
• Resolve guest issues promptly.

Skills

Problem solving

Excellent communication

Customer service

Education

High school diploma or equivalent

Job description

Overview

The Front Desk Agent is the first point of contact for guests and plays a key role in delivering outstanding customer service. This role involves checking guests in and out, answering questions, resolving issues, and providing information about the hotel’s services and amenities. The ideal candidate will be a problem solver with excellent communication skills and a passion for helping others.

Responsibilities

• Check guests in and out, answer questions, resolve issues, and provide information about the hotel’s services and amenities.

Qualifications

• High school diploma or equivalent is required.
• Detail oriented.

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

Safety and Compliance

If you encounter an employer who has the following actions during your job search, please report it immediately:

• withholds your ID
• requires you to provide a guarantee or collects property