Hotel Front Desk Agent

CASA ROSES; Albay; On-site; PHP 167,400 - 279,000; Full time

Job summary

A local hotel in Albay, Philippines is hiring for the position of Hotel Front Desk Agent. Responsibilities include welcoming guests, managing check-ins and check-outs, and handling reservations. Candidates should have a high school diploma, and prior experience in hospitality is preferred. Familiarity with hotel management software will be beneficial.

Qualifications

• Entry-level position, high school diploma required; college degree preferred.
• Prior experience in customer service or hospitality roles is appreciated.
• Familiarity with hotel management software is beneficial.

Responsibilities

• Welcome guests, process check-ins and check-outs accurately.
• Manage incoming reservations and assist with modifications.

Skills

Customer Service

Reservation Management

Attention to Detail

Education

High School Diploma or Equivalent

Tools

Hotel Management Software (e.g., Opera, OnQ)

Job description

Overview

Hiring for HOTEL FRONT DESK AGENT

Responsibilities

• Guest Check-In/Check-Out: Welcoming guests, verifying reservation details, processing check-ins and check-outs, and ensuring accuracy in guest billing.
• Reservation Management: Managing incoming reservations, confirming bookings, and assisting with modifications or cancellations.

Education & Experience

• High School Diploma or Equivalent: A minimum requirement, though some employers may prefer candidates with a college degree, especially in hospitality or business.
• Previous Experience: While entry-level positions are available, prior experience in customer service, hotel, or hospitality roles is often preferred.
• Familiarity with Hotel Management Software: Experience with property management systems (PMS) like Opera, OnQ, or others is beneficial.