Hotel Front Desk Agent

Freland Business Enterprises, Inc.; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Freland Business Enterprises, Inc. in Manila is seeking a front desk agent to welcome guests, manage check-in/check-out, and handle reservations using our hotel management system. You will respond to inquiries, process payments, and coordinate with housekeeping to ensure room readiness.

The role requires strong communication, multitasking, and privacy awareness to maintain a positive guest experience at all times.

Qualifications

• Experience delivering frontline guest service in hospitality or similar environment.
• Strong communication and interpersonal skills with a professional demeanor.
• Awareness of privacy and accuracy when handling guest data.

Responsibilities

• Welcome and assist guests during check-in and check-out.
• Manage room reservations, cancellations, and modifications in the hotel system.
• Respond promptly to guest inquiries, requests, and complaints.
• Process payments, invoices, and refunds accurately.
• Maintain accurate guest records and protect confidential information.
• Coordinate with housekeeping and maintenance to ensure room readiness.
• Answer phone calls and respond to emails and booking inquiries.
• Provide information on hotel services, amenities, and local attractions.
• Monitor room availability and occupancy status.
• Follow security procedures and customer service standards.

Skills

Guest service

Communication

Conflict resolution

Multitasking

Data privacy

Tools

Hotel Management System

Job description

Responsibilities

• Welcome and assist guests during check-in and check-out, ensuring a positive first impression
• Managed room reservations, cancellations, and modifications using hotel management systems
• Handled guest inquiries, requests, and complaints promptly and professionally
• Processed payments, invoices, and refunds accurately
• Maintained accurate guest records and protected confidential information
• Coordinated with housekeeping and maintenance to ensure room readiness
• Answered phone calls and responded to emails and booking inquiries
• Provided information on hotel services, amenities, and local attractions
• Monitored room availability and updated occupancy status
• Followed hotel security procedures and customer service standards