Hotel Front Desk Agent

Mikaella Private Resort; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A luxury resort in the region is seeking a guest service representative to deliver an exceptional check-in experience and assist guests throughout their stay. Responsibilities include maintaining accurate guest records, handling inquiries and requests, and coordinating with other departments to ensure satisfaction. Candidates should have a high school diploma and possess excellent communication and interpersonal skills. Previous experience in hospitality is a plus.

Qualifications

• High school diploma or equivalent required.
• 0–2 years of experience in hospitality or customer service.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Welcome and assist guests upon arrival.
• Maintain accurate records of guest information.
• Handle guest inquiries and requests promptly.

Skills

Excellent communication

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Description

• Welcome and assist guests upon arrival, providing a friendly and efficient check-in experience.
• Maintain accurate records of guest information and reservations.
• Handle guest inquiries and requests promptly, addressing any issues with professionalism.
• Process transactions, including payments and refunds, in accordance with hotel policies.
• Coordinate with other departments to ensure guest satisfaction during their stay.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Excellent communication and interpersonal skills
• Qualities and Traits: Friendly, customer-oriented demeanor with a positive attitude
• Responsibilities and Duties: Ability to work flexible hours, including evenings, weekends, and holidays