Hotel Front Desk Agent

Park Inn; Albay; On-site; PHP 167,400 - 223,200; Full time

Job summary

A leading hotel in Albay is seeking a Hotel Front Desk Agent to be the first point of contact for guests. Responsibilities include handling check-ins and check-outs, processing payments, and providing excellent customer service. Candidates should have a high school diploma and be willing to work flexible hours. This role is suitable for those who are detail-oriented and have a pleasing personality.

Qualifications

• Must be 18 years old and above.
• Willing to be trained if without experience.
• Must be physically fit.

Responsibilities

• Greet guests warmly and handle check-in procedures.
• Assist guests with room reservations and changes.
• Address guest inquiries and requests promptly.
• Process guest payments and issue receipts.

Skills

Customer service skills

Attention to detail

Ability to work flexible hours

Education

High School Graduate or higher

Job description

Overview

Job Title: Hotel Front Desk Agent – HIRING at Daraga, Albay

Job Summary: The Hotel Front Desk Agent is the first point of contact for guests upon arrival and departure. This position is responsible for ensuring a smooth check-in and check-out process, providing excellent customer service, answering inquiries, and handling reservations. The role requires strong communication skills, attention to detail, and the ability to address guest needs efficiently and professionally.

Key Responsibilities

• Guest Check-in & Check-out: Greet guests warmly, check them into their rooms, provide room keys, and handle check-out procedures.
• Reservations & Room Assignment: Assist with room reservations, make changes to bookings, and ensure room assignments meet guest preferences.
• Customer Service: Address guest inquiries, concerns, and special requests promptly and professionally. Maintain high customer service standards throughout the guest’s stay.
• Payment Processing: Handle guest payments, process credit card transactions, and issue receipts. Ensure all transactions are accurately recorded in the system.

Qualifications

• High School Graduate, ALS, Senior/Junior High or HIGHER
• With experience is a plus or w/o experience as long as willing to be trained
• Can work shifting schedule, flexible hours including weekends or holiday
• Physically fit
• good with customer service is an edge
• Detail-oriented, and good with customers
• All gender are welcome
• Trustworthy and with pleasing personality
• 18 years old and above