Hotel Duty Manager: VIP Guest Experience & Operations

Seda Hotels; Philippines; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Seda Hotels in the Philippines is seeking a Manager on Duty to lead hotel operations during the assigned shift, ensuring every department delivers consistent 5-star service and adheres to SOPs. You will manage the guest journey from arrival to departure, with special attention to VIPs and high-profile guests.

You will actively monitor OPERA PMS activities, conduct rounds for safety and presentation, resolve guest issues promptly, and coordinate with departments to address maintenance, security,

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• 3–5 years of hotel operations experience, preferably with 4- or 5-star hotels.
• Previous Duty Manager or Front Office supervisory experience preferred.
• Strong knowledge of Front Office, Rooms, and guest services.
• Proficient in OPERA PMS and hotel systems (room inventory, reservations, cashiering).
• Excellent leadership, communication, and decision-making skills.
• Customer-focused with a track record of 5-star service.
• Able to work shifts, including weekends and holidays.

Responsibilities

• Oversee hotel operations during assigned shift to ensure smoothness and efficiency.
• Ensure all departments adhere to service standards and SOPs.
• Monitor Front Office, Housekeeping, F&B, Engineering, Security, and other areas.
• Ensure seamless guest journey from arrival to departure, including VIPs.
• Manage OPERA PMS activities: room status, arrivals, departures, guest profiles.
• Conduct regular property rounds to verify cleanliness, safety, and readiness.
• Resolve guest complaints and service recovery promptly and professionally.
• Guide department supervisors and associates in handling issues.
• Coordinate with departments to resolve maintenance, F&B, security, and guest concerns.
• Monitor occupancy, VIP arrivals, group movements, and special events.
• Ensure proper VIP arrivals, special requests, amenities, and upgrades.
• Review and endorse shift handover and incident reports.
• Take action during emergencies per hotel procedures.
• Ensure cash handling, key control, and guest information confidentiality.
• Communicate operational updates via briefings to teams.

Skills

Leadership

Customer service

Communication

Decision making

Problem solving

Grooming/professionalism

MS Office

Education

Bachelor’s degree in Hospitality Management

Tools

OPERA PMS

Microsoft Office

Job description

Seda Hotels in the Philippines is seeking a Manager on Duty to lead hotel operations during the assigned shift, ensuring every department delivers consistent 5-star service and adheres to SOPs. You will manage the guest journey from arrival to departure, with special attention to VIPs and high-profile guests.

You will actively monitor OPERA PMS activities, conduct rounds for safety and presentation, resolve guest issues promptly, and coordinate with departments to address maintenance, security,