Resort Duty Manager: Guest Experience & Operations Lead

Filinvest Development Corporation; Malay; On-site; PHP 312,480 - 390,600; Full time

Job summary

A prominent hospitality company located in Aklan, Philippines, is seeking a Duty Manager to oversee daily operations at a resort. The ideal candidate will ensure high service standards and guest satisfaction while managing staff and addressing concerns. Applicants should possess a degree in Hospitality Management or Business Administration, along with 3-5 years of managerial experience in the hospitality sector. Strong leadership and problem-solving skills are essential for this role.

Qualifications

• Minimum of 3-5 years of experience in a supervisory or managerial role in the hospitality industry.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Fluency in English; proficiency in additional languages is an advantage.

Responsibilities

• Oversee daily operations to ensure smooth functioning of all departments.
• Address and resolve guest complaints and concerns promptly and effectively.
• Conduct briefings and debriefings with staff to communicate daily operations and expectations.
• Prepare and submit reports on operational performance and incidents.
• Act as the primary point of contact during emergencies or critical incidents.

Skills

Leadership skills

Communication skills

Problem-solving abilities

Interpersonal skills

Education

Bachelors degree in Hospitality Management

Bachelor's degree in Business Administration or related field

Tools

Hotel management software

Microsoft Office Suite

Job description

A prominent hospitality company located in Aklan, Philippines, is seeking a Duty Manager to oversee daily operations at a resort. The ideal candidate will ensure high service standards and guest satisfaction while managing staff and addressing concerns. Applicants should possess a degree in Hospitality Management or Business Administration, along with 3-5 years of managerial experience in the hospitality sector. Strong leadership and problem-solving skills are essential for this role.