Duty Manager: Guest Experience & Operations Leader

Red Planet Philippines Services Corporation; Philippines; On-site; PHP 480,000 - 720,000; Full time

Job summary

Red Planet Philippines Services Corporation is seeking a Duty Manager to oversee front desk operations with a focus on guest satisfaction and brand standards. You will lead FO Agents, ensure timely reporting, and maintain SOP-compliant service across all shifts in Makati.

The role requires a Bachelor’s degree in Hospitality Management or related field and 2–3 years in a supervisory role within hospitality. Onsite work at Makati City is expected.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• 2–3 years in a supervisory or managerial role in hospitality.
• Strong leadership and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficient with hotel management software and MS Office.
• Onsite in Makati City, willing to work flexible shifts.

Responsibilities

• Acts as manager on duty during hotel operations.
• Submit reports promptly and maintain records.
• Address guest requests and resolve complaints.
• Respond to online reviews professionally.
• Train and supervise Front Office Agents.
• Provide feedback to improve FO performance.
• Prepare staff rosters and payroll docs.
• Ensure SOP compliance and staff appearance.
• Coordinate with housekeeping to inspect rooms.
• Monitor occupancy, cash handling, and audits.

Skills

Leadership

Communication

Multitasking

Problem-solving

Hotel software

MS Office

Education

Bachelor's degree in Hospitality Management

Business Administration

Tools

Hotel management software

MS Office

Job description

Red Planet Philippines Services Corporation is seeking a Duty Manager to oversee front desk operations with a focus on guest satisfaction and brand standards. You will lead FO Agents, ensure timely reporting, and maintain SOP-compliant service across all shifts in Makati.

The role requires a Bachelor’s degree in Hospitality Management or related field and 2–3 years in a supervisory role within hospitality. Onsite work at Makati City is expected.