Front Office Leader - Guest Experience & Operations

Seda Hotels; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Seda Hotels in the Philippines seeks an Assistant Front Office Manager to support the Front Office Manager in daily operations and guest services. The role oversees check-in/check-out, room assignments, and cashiering while coordinating with Housekeeping to ensure room readiness and service standards.

The position emphasizes strong team leadership, SOP adherence, and proactive guest issue resolution to maintain high satisfaction and seamless operations.

Responsibilities

• Assist the Front Office Manager in managing the daily front office operations.
• Ensure smooth check-in/check-out, room assignment, cashiering, and front office transactions.
• Review arrivals, departures, VIPs, groups, and special requests.
• Coordinate with Housekeeping to ensure timely room availability.
• Ensure SOPs and Seda service standards are followed.
• Conduct shift briefings and proper handovers between shifts.
• Maintain adequate front office coverage based on occupancy.
• Fulfill Manager on Duty responsibilities as assigned.
• Lead and develop front office staff through coaching and training.
• Monitor guest satisfaction and ensure proper escalation and service recovery.
• Coordinate with Reservations, Sales, Revenue Management, and other departments.

Job description

Seda Hotels in the Philippines seeks an Assistant Front Office Manager to support the Front Office Manager in daily operations and guest services. The role oversees check-in/check-out, room assignments, and cashiering while coordinating with Housekeeping to ensure room readiness and service standards.

The position emphasizes strong team leadership, SOP adherence, and proactive guest issue resolution to maintain high satisfaction and seamless operations.