Duty Manager

Niccolo Hotels; Manila; On-site; PHP 502,200 - 669,600; Full time

Job summary

Niccolo Hotels is seeking a Duty Manager for our Manila location. This role requires overseeing Front Office operations, ensuring excellent guest satisfaction, and managing guest complaints effectively.

The ideal candidate will possess a Bachelor’s degree in Hospitality Management and 2–3 years of experience in a luxury hotel environment. If you are committed to service excellence and have strong leadership skills, please apply.

Interested candidates may contact [e-mail].

Qualifications

• Minimum of 2–3 years of supervisory or managerial experience in a luxury or upscale hotel front office.
• Strong knowledge of front office operations and emergency procedures.
• Ability to handle high-pressure situations while maintaining service excellence.

Responsibilities

• Oversees Front Office operations and guest relations.
• Manages guest complaints, special requests, and VIP arrivals.
• Directs and coordinates hotel emergencies and safety inspections.

Skills

Communication

Leadership

Problem-solving

Education

Bachelor's degree in Hospitality Management

Job description

Bring your skills and experience to roles that can make an impact to our guests and colleagues. Join us.

Responsibility

The Duty Manager represents hotel management in key areas of guest relations, ensuring prompt and effective resolution of guest complaints while maintaining exceptional service standards, and oversees the smooth daily operations of the Front Office Department and the overall property to guarantee operational efficiency and guest satisfaction.

• Oversees smooth Front Office and overall hotel operations, ensuring proper room assignments, reports, and lobby standards.
• Manages guest relations by handling complaints, special requests, courtesy calls, and VIP arrivals and departures.
• Directs and coordinates hotel emergencies, security actions, and safety inspections in line with established policies.
• Coordinates with Housekeeping, Engineering, Accounting, and Security to resolve operational, maintenance, and credit concerns.
• Maintains logbooks, prepares incident and accident reports, and ensures compliance with hotel procedures and controls.

Qualifications

• Bachelor’s degree in Hospitality Management, or a related field.
• Minimum of 2–3 years of supervisory or managerial experience in a luxury or upscale hotel front office setting.
• Strong knowledge of front office operations, guest relations, emergency procedures, and hotel credit policies.
• Excellent communication, leadership, and problem‑solving skills with a high level of professionalism.
• Ability to work flexible shifts and handle high‑pressure situations while maintaining service excellence.

Marco Polo Ortigas Manila is an equal opportunity employer commited to diversity and inclusion in the workplace. We strongly discourage discrimination and harassment of any manner with regards to race, color, sex, religion, national origin, sexual orientation, genetic information, disability, pregnancy, or any other protected characteristic as outlined by our local laws.

Equal opportunities are extended to all candidates and the information provided will be used for the consideration of your application. All personal data collected will be for recruitment purposes only.

Interested candidates may send their applications to [e-mail]