Hotel Duty Manager: Guest Experience & Operations Lead

Filinvest Development Corporation; Lapu-Lapu; On-site; PHP 334,800 - 446,400; Full time

Job summary

A leading hospitality company in Lapu-Lapu, Philippines is seeking a Duty Manager to oversee hotel operations under the supervision of the General Manager. This position involves monitoring guest satisfaction, managing staff deployment, and attending to guest complaints. The ideal candidate should have experience in hospitality management and excellent leadership skills. Duties include revenue optimization, security oversight, and collaboration with department heads. Enjoy a dynamic role in a vibrant environment at our resort.

Qualifications

• Experience in hospitality management.
• Ability to handle guest complaints effectively.
• Strong leadership and communication skills.

Responsibilities

• Monitor guest satisfaction and security.
• Adjust rates and review revenue opportunities.
• Manage hotel operations in absence of Executive Office Manager.

Skills

Guest satisfaction monitoring

Management support

Team collaboration

Revenue maximization

Job description

A leading hospitality company in Lapu-Lapu, Philippines is seeking a Duty Manager to oversee hotel operations under the supervision of the General Manager. This position involves monitoring guest satisfaction, managing staff deployment, and attending to guest complaints. The ideal candidate should have experience in hospitality management and excellent leadership skills. Duties include revenue optimization, security oversight, and collaboration with department heads. Enjoy a dynamic role in a vibrant environment at our resort.