Hotel Booking Pro:Chat Support - Weekends Off, Paid Training

Caldwell Communications Consultancy Philippines; Valenzuela; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Medical Reimbursement

Health Insurance

Paid Training

Performance-based incentives

Clear paths for career development

Job summary

A hospitality support company is seeking experienced Chat Assistants in Metro Manila. The role involves assisting customers with hotel bookings via chat and email, providing timely information about services, and adhering to high customer service standards. Candidates should possess strong written communication skills and a customer-first mindset. This position offers competitive salary, paid training, and weekends off, along with opportunities for career advancement.

Qualifications

• Must have experience in customer support through chat or email.
• Ability to assist with hotel bookings and inquiries.
• Familiarity with handling customer records and reservation systems.

Responsibilities

• Assist customers via chat and email with hotel bookings.
• Provide accurate information about room availability and hotel policies.
• Update customer records in the internal system.
• Maintain quality and compliance with internal guidelines.
• Participate in paid training.

Skills

Strong written communication skills

Customer-first mindset

Experience in chat or email support

Job description

A hospitality support company is seeking experienced Chat Assistants in Metro Manila. The role involves assisting customers with hotel bookings via chat and email, providing timely information about services, and adhering to high customer service standards. Candidates should possess strong written communication skills and a customer-first mindset. This position offers competitive salary, paid training, and weekends off, along with opportunities for career advancement.