Chat & Email Hotel Reservations Specialist (Mon–Fri)

Cald Well; Northern Manila District; Sur place; PHP 201 000 - 335 000; Plein temps

Avantages offerts par ce poste

Weekends off

Paid training and onboarding support

Competitive salary plus incentives

Career growth and promotion

Friendly and professional working环境

Résumé du poste

We are seeking experienced Online Assistants to join Cald Well's Hotel Reservation team in Manila. In this non-voice role, you will assist customers via chat and email with hotel bookings, changes, and inquiries.

You will ensure accurate information, maintain high-quality written communication, and log reservations in internal systems. On-site with shifting schedules (weekends off), the role offers onboarding support and opportunities for career growth.

Qualifications

• High school graduate (K-12 or Old Curriculum).
• Minimum of 6 months BPO or relevant non-voice customer service experience.
• Excellent written English communication.
• Strong attention to detail and customer-focused attitude.
• Proficient in computer use and typing.
• Willing to work onsite with shifting schedules (weekends off).

Responsabilités

• Handle hotel reservation inquiries, bookings, and cancellations via chat and email.
• Provide accurate information on room availability, pricing, and policies.
• Deliver high-quality customer service in written interactions.
• Record and update customer and reservation details in internal systems.
• Adhere to company guidelines for quality and compliance.

Connaissances

Written English

Attention to detail

Computer skills

Typing

On-site work

Shift work

Formation

High School Diploma (K-12 or Old Curriculum)

Description du poste

We are seeking experienced Online Assistants to join Cald Well's Hotel Reservation team in Manila. In this non-voice role, you will assist customers via chat and email with hotel bookings, changes, and inquiries.

You will ensure accurate information, maintain high-quality written communication, and log reservations in internal systems. On-site with shifting schedules (weekends off), the role offers onboarding support and opportunities for career growth.