Host - Marketing Operations (Chinese or Korean language)

Okada Manila; Metro Manila; On-site; PHP 223,000 - 357,000; Full time

Job summary

Okada Manila seeks customer-focused professionals fluent in Korean or Mandarin with a strong command of English. You will join a dynamic, multicultural team in the Philippines, handling membership registration, rewards processing, and VIP-related activities on the gaming floor.

Responsibilities include managing Rewards Circle items, organizing events, and ensuring regulatory compliance. Candidates should be able to work flexible schedules and relocate to Manila as needed.

Qualifications

• Minimum High School graduate; University/College diploma in Hospitality, Marketing or Business Administration preferred but not required.
• Strong command of English; ability to read, write and speak clearly.
• Excellent interpersonal and communication skills; professional demeanor.
• Well organized with good attention to detail; capable of multitasking.
• Experience in gaming industry is an advantage; willingness to relocate to the Philippines.

Responsibilities

• Enrolls new members at the Membership and Rewards counter and assists during registration and events.
• Assists with issuance of complimentary items and adheres to transaction limits.
• Organizes Promotions and events including VIP and mass gaming floor events.
• Manages Rewards Circle collection items and coordinates with other teams.
• Maintains patron database, ensures accurate information, and supports seamless service delivery.
• Ensures compliance with regulations such as PAGCOR, Data Privacy Act, AML.
• Develops business connections and refers patrons to premium teams as needed.
• Addresses inquiries and anticipates customer needs to provide personal experiences.
• Coordinates across departments to deliver unified service and exceeds targets.

Skills

English proficiency

Interpersonal skills

Organizational skills

Communication skills

Professional demeanor

Education

High School graduate

Diploma in Hospitality/Marketing/Business Admin (not required)

Tools

MS Office

Job description

Exciting Career Opportunity in the Philippines!

Are you a fluent Korean or Mandarin speaker looking to take your career to the next level in one of Asia's fastest-growing integrated resort?

We are seeking talented, customer-focused, and highly motivated professionals who are eager to relocate to the Philippines and join a dynamic, multicultural work environment.

I.MAJOR RESPONSIBILITIES AND DUTIES

• Enrolls new members and offers thorough assistance throughout the registration process at the Membership and Rewards counter, VIP counter, and on the mass gaming floor.

• Provides comprehensive assistance with the issuance of complimentary items (gifts, transportation, food and beverage, and/or rooms) while adhering to the approver and allowable transaction amount matrix.

• Assists in organizing and facilitating promotions and events, including VIP and mass gaming floor events.

• Processes and up-sells Reward Circle Collection products, including Discretionary Complimentary items.

• Manages inventory for Rewards Circle Collection items, coordinating with Executive Host and Assistant Manager.

• Handles accurate redemption, registration, and other necessary actions critical to the success of promotions and seamless execution.

• Ensures compliance with government regulations such as PAGCOR, Data Privacy Act, and Anti-Money Laundering.

• Maintains, assists, and develops business connections with current and prospective patrons; refers potential patrons to the Premium Development and Business Development teams.

• Proactively assists and anticipates customer needs, delivering personalized experiences while upholding high standards.

• Addresses inquiries and concerns that require attention from Jr. Host/Host – Club Operations, Mass Operations, or Premium Operations.

• Coordinates among different departments to ensure smooth and unified service delivery to patrons.

• Maintains and updates the patron database to ensure accuracy and currency.

• Ensures a well-maintained atmosphere by keeping Membership and Rewards counters, Rewards Circle Collection Counter, VIP counter, and gaming floors clean and organized.

• Consistently meets and exceeds predetermined targets and quotas set by management.

• Performs additional duties and responsibilities as prescribed by management.

II. JOB SPECIFICATIONS

Educational Requirement:

• Minimum High School graduate

• Preferably University/College diploma in Hospitality, Marketing or Business Administration but not required

Experience Requirement:

• Experience in the gaming industry is an advantage

Skills and Attributes:

• Proficient in MS Office (Word, Excel, PowerPoint) application is an advantage

• Possesses a strong command of the English language, both written and oral

• Excellent interpersonal skills

• With pleasing personality, well groomed, and professional demeanor

• Demonstrates good organizational skills

• Demonstrates good communication skills

• Able to read, write, and speak in English

Other Qualifications:

• Can work in flexible schedules

• Able to work outside the standard work week as business needs

• Experience in gaming industry is an advantage

• Proficient in Chinese, or Korean language

False Hiring Advertisements

Okada Manila would like to give notice the general public against false advertisements related to job recruitment by individuals who are not in any way connected with the company.

Our hiring team does not collect any payment in exchange of employment and recruitment related processes are being done online through our career website (careers.okadamanila.com).

We encourage everyone to be vigilant at all times.

Thank you.