Senior Host, Global Marketing

Melco Resorts & Entertainment Limited; Parañaque; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Melco Resorts & Entertainment Limited is seeking a Senior Host, Global Marketing to develop premium mass players from our database and external networks. You will maintain relationships with premium players, achieve client quotas and KPIs, and provide professional service during visits to the property.

You will manage a database, support marketing events, and ensure guest confidentiality while delivering premium guest experiences.

Qualifications

• Strong guest services or premium player experience preferred.
• Able to manage large client databases with privacy in mind.
• High-quality guest relationship management and sales ability.
• Experience in gaming marketing or promotions is an advantage.
• Knowledge of Philippine gaming business is an advantage.
• At least 1 year in sales or customer service, preferably in gaming marketing.

Responsibilities

• Identify, develop and acquire new business and potential players.
• Achieve client quotas, performance targets and business goals.
• Provide professional customer relationship services and guest experience.
• Acquire and develop premium players by identifying interests and encouraging visits.
• Support marketing events and programs to drive visits.
• Maintain a database of players per management expectations.
• Inform guests of promotions via mail, telemarketing and in-house contact.
• Maintain guest information confidentiality at all times.
• Maintain professional guest relationships and premium experiences.
• Perform other tasks as assigned by the Manager, Global Marketing.

Skills

Computer literate

Excellent interpersonal and English

Multilingual: Chinese/Japanese/Korean

Analytical problem solving

Education

Bachelor's degree in Business Administration or Marketing

Job description

POSITION SUMMARY

The Senior Host, Global Marketing is responsible for the new and existing premium mass business by identifying and developing premium mass players from existing database and from their network outside of the property. To maintain and enhance relationships with his/her own premium players database, achieving client quotas and any other key performance indicators as specified by the Management. The Senior Host, Global Marketing is expected to provide professional service to his/her guests throughout the visit to the property and to maintain personal contact with the guests for future visitation and assistance.

PRIMARY RESPONSIBILITIES

1. Identify, develop and/or acquire new business and potential players
2. Achieves client quotas, performance targets and business goals as assigned by the Management
3. Provide professional customer relationship services with new and existing patrons and provides quality guest service experience
4. Acquire and develop new premium players by identifying their interests and encouraging constant return trips through the pertinent player events
5. Support marketing events, programs and projects that will encourage new and existing patrons to visit the property
6. Ability to maintain and manage a database of players according to the Management’s expectations
7. Ensures comfortable guest stay and must be well informed of existing promotions through direct mail, telemarketing, and in-house contact to encourage constant trips to the property
8. Ensures and strictly maintains guest information confidentiality at all times
9. To maintain a professional guest relationship to his/her guest by providing premium guest experience
10. Performs other assigned task by the Manager, Global Marketing

QUALIFICATIONS

1. I. Experience
   1. Strong background in Guest Services and/or Premium player fields
   2. Demonstrates the ability to manage and maintain larger database of clients
   3. Demonstrates high quality of guest relationship management and keen ability to sell
   4. Experience in gaming marketing field, and relevant experience in event and promotion field, is an advantage
   5. Knowledge in Philippine gaming business is an advantage
   6. At least one-year experience in sales or customer service field, preferably in gaming marketing is preferred.
2. II. Education

   Tertiary qualification preferably a Degree holder or above in Business Administration or marketing field is preferred.

3. III. Skills / Competencies
   1. Computer literate
   2. Excellent interpersonal and communication skills in English
   3. Multilingual and ability to converse in a third language- Chinese/Japanese/Korean
   4. Able to define problems, collect data, establish facts, and draw valid conclusions
4. IV. Others
   1. A team player
   2. Proven customer service orientation, energetic and enthusiastic
   3. Pleasant and mature disposition
   4. Able to work on rotating shifts
   5. Able to work under pressure and result driven
   6. To be flexible and accommodating as this may require extra hours out of normal work hours

Melco Resorts & Entertainment Limited (“Melco”) is a developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia. Through the implementation of innovative products and services and by working hand-in-hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region. In this endeavor, we have a number of projects currently underway or planned.