Senior Host, Global Marketing

Melco Resorts & Entertainment Limited; Manila, Hinoba-an; On-site; PHP 1,000,000 - 2,000,000; Full time

Job summary

Melco Resorts & Entertainment Limited is seeking a Senior Host, Global Marketing in Manila to cultivate premium mass players and grow business from our existing database. You will deliver exceptional guest service and build lasting relationships during visits to the property.

You will identify new premium players, achieve client quotas, and support marketing events while maintaining strict confidentiality of guest information.

Qualifications

• Experience in guest services or premium player management.
• Ability to manage large client databases.
• Strong guest relationship and sales abilities.
• Experience in gaming marketing is an advantage.
• Knowledge of Philippine gaming market is an advantage.
• At least one year in sales or customer service, preferably in gaming marketing.

Responsibilities

• Identify, develop and acquire new business and potential players.
• Achieve client quotas, performance targets and business goals as assigned by Management.
• Provide professional customer relationship services with new and existing patrons and provide quality guest service experience.
• Acquire and develop new premium players by identifying interests and encouraging return trips through events.
• Support marketing events, programs and projects to encourage visits.
• Maintain a database of players according to Management’s expectations.
• Ensure and maintain guest information confidentiality at all times.
• Maintain a professional guest relationship by providing premium guest experience.
• Perform other tasks as assigned by the Manager, Global Marketing.

Skills

Guest Services

Premium players

Sales

Customer service

Interpersonal skills

English fluency

Multilingual

Education

Business Administration degree

Marketing degree

Job description

POSITION SUMMARY

The Senior Host, Global Marketing is responsible for the new and existing premium mass business by identifying and developing premium mass players from existing database and from their network outside of the property. To maintain and enhance relationships with his/her own premium players database, achieving client quotas and any other key performance indicators as specified by the Management. The Senior Host, Global Marketing is expected to provide professional service to his/her guests throughout the visit to the property and to maintain personal contact with the guests for future visitation and assistance.

PRIMARY RESPONSIBILITIES

1. Identify, develop and/or acquire new business and potential players
2. Achieves client quotas, performance targets and business goals as assigned by the Management
3. Provide professional customer relationship services with new and existing patrons and provides quality guest service experience
4. Acquire and develop new premium players by identifying their interests and encouraging constant return trips through the pertinent player events
5. Support marketing events, programs and projects that will encourage new and existing patrons to visit the property
6. Ability to maintain and manage a database of players according to the Management’s expectations
7. Ensures comfortable guest stay and must be well informed of existing promotions through direct mail, telemarketing, and in-house contact to encourage constant trips to the property
8. Ensures and strictly maintains guest information confidentiality at all times
9. To maintain a professional guest relationship to his/her guest by providing premium guest experience
10. Performs other assigned task by the Manager, Global Marketing

QUALIFICATIONS

1. I. Experience
   1. Strong background in Guest Services and/or Premium player fields
   2. Demonstrates the ability to manage and maintain larger database of clients
   3. Demonstrates high quality of guest relationship management and keen ability to sell
   4. Experience in gaming marketing field, and relevant experience in event and promotion field, is an advantage
   5. Knowledge in Philippine gaming business is an advantage
   6. At least one-year experience in sales or customer service field, preferably in gaming marketing is preferred.
2. II. Education

   Tertiary qualification preferably a Degree holder or above in Business Administration or marketing field is preferred.

3. III. Skills / Competencies
   1. Computer literate
   2. Excellent interpersonal and communication skills in English
   3. Multilingual and ability to converse in a third language- Chinese/Japanese/Korean
   4. Able to define problems, collect data, establish facts, and draw valid conclusions
4. IV. Others
   1. A team player
   2. Proven customer service orientation, energetic and enthusiastic
   3. Pleasant and mature disposition
   4. Able to work on rotating shifts
   5. Able to work under pressure and result driven
   6. To be flexible and accommodating as this may require extra hours out of normal work hours

Melco Resorts & Entertainment Limited (“Melco”) is a developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia. Through the implementation of innovative products and services and by working hand-in-hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region. In this endeavor, we have a number of projects currently underway or planned.