Senior Host, Loyalty Marketing

Melco Resorts & Entertainment Limited; Manila; On-site; PHP 520,000 - 700,000; Full time

Job summary

Melco Resorts & Entertainment Limited is seeking a Senior Host in Loyalty Marketing for City of Dreams Manila. The role supports loyalty initiatives, coordinates promotional activities, and assists with documentation and evaluation of programs.

Ideal candidates have 1 year of gaming industry experience, a Marketing degree, and strong English communication. The position requires rotating shifts and the ability to multitask in a dynamic environment.

Qualifications

• Excellent communication skills with strong customer service orientation.
• Excellent organizational and time management skills.
• Good data archiving skill is needed.
• Fluent in spoken & written English; knowledge of additional languages is advantageous.

Responsibilities

• Assists in implementing day-to-day promotional activities and events to drive visitation.
• Assists the Assistant Manager in preparing program documentation (creative brief, legal documents, proposals, reports).
• Compiles post-promotion data for evaluation.
• Handles inquiries and maintains professional relations with internal and external parties.
• Conducts market research and gathers market intelligence.
• Monitors programs to ensure procedures and policies are followed.

Skills

Excellent communication

Organizational skills

Data archiving

English proficiency

PC knowledge (MS Office)

Discretion

Education

Marketing degree

Job description

REQ15056 Senior Host, Loyalty Marketing (Open Date: 07/09/2026)

POSITION SUMMARY

The Senior Host, Loyalty Marketing plays a key role in the development and implementation of City of Dreams Manila Loyalty Marketing. Coordinate and assist with all initiatives to drive patronage into the property and updates market research. This role is also responsible for providing on-site support and assistance during the event whenever necessary.

PRIMARY RESPONSIBILITIES

• Assists in implementing the day to day resorts promotional activities and events that drives visitation.
• Assists the Assistant Manager in preparing the program documentation, such as creative brief, legal document, proposal and report summary.
• Assists the Assistant Manager in compiling post promotion program data for evaluation.
• Have a full understanding of all promotional details and handles internal and external enquiries effectively.
• Maintain a professional and friendly approach in dealing with internal and external parties.
• Conduct market research as instructed and obtain other market intelligences for Management.
• Monitors launched programs to ensure all procedures and policies are implemented as planned.

QUALIFICATIONS

• I. Experience
  • 1. Minimum 1-year experience in the gaming industry
  • 2. Relevant previous work experience
• II. Education
  • Degree holder in Marketing major
• III. Skills / Competencies
  • 1. Excellent communication skills with strong customer service orientation
  • 3. Excellent organizational and time management skills
  • 4. Good data archiving skill is needed
  • 5. Fluent in spoken & written English, knowledge of spoken other languages is advantageous
  • 6. Proficient in PC knowledge (MS Office)
  • 7. Ability to maintain confidentially and action sensitive issues with discretion
• IV. Other Attributes
  • 1. Able to work rotating shifts
  • 2. Multi-tasking and work under pressure

Melco Resorts & Entertainment Limited (“Melco”) is a developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia. Through the implementation of innovative products and services and by working hand-in-hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region. In this endeavor, we have a number of projects currently underway or planned.