Hotel Operations & Guest Services Coordinator

Head Hunters Personnel Management Inc; Manila; On-site; PHP 167,400 - 223,200; Full time

Job summary

A hotel management staffing firm in Manila is seeking an operations coordinator to manage reservations, assist with front desk activities, and ensure guest satisfaction. Candidates should possess a High/Senior High School diploma, with no prior experience required as training is provided. Strong organizational and communication skills are essential, as well as a customer-focused approach. This full-time role is offered in a fast-paced hotel environment.

Qualifications

• No prior experience required; training will be provided.
• Proficient in computer applications.
• Strong organizational skills.

Responsibilities

• Coordinate hotel operations and ensure guest satisfaction.
• Manage reservations, check-ins, and check-outs.
• Assist with front desk operations and guest services.
• Assist with staff scheduling and training.
• Handle guest inquiries and complaints effectively.
• Oversee housekeeping and maintenance services.
• Maintain accurate records and reports.
• Collaborate with management to improve hotel services.

Skills

Proficient in computer applications

Strong organizational skills

Excellent communication

Keen attention to detail

Customer-focused approach

Education

High/Senior High School diploma

Job description

A hotel management staffing firm in Manila is seeking an operations coordinator to manage reservations, assist with front desk activities, and ensure guest satisfaction. Candidates should possess a High/Senior High School diploma, with no prior experience required as training is provided. Strong organizational and communication skills are essential, as well as a customer-focused approach. This full-time role is offered in a fast-paced hotel environment.