Home Warranty Support Specialist

Journeyfront; Pasig; Hybrid; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Medical and dental insurance

Group life insurance

Paid time off (PTO)

Career growth opportunities

Fun, energetic team culture

Free meal for onsite employees

Job summary

ClearSource is seeking a Customer Service Representative to support our client's premium home appliance warranty program. You will help customers resolve issues, provide clear explanations of coverage, and coordinate with internal teams for timely service.

We seek candidates with 1+ year in customer support, strong English skills, and a customer-first mindset who can listen, empathize, and deliver accurate solutions in a fast-paced environment.

Qualifications

• High School or equivalent required.
• 1+ year of experience in a call center or customer support role.
• Strong English communication skills.
• Customer-first mindset with ability to listen, empathize and deliver timely, accurate solutions.

Responsibilities

• Follow-up with internal and external customers, contractors, and business partners to ensure issues are resolved.
• Discuss covered and non-covered items on calls, including out-of-pocket costs.
• Send emails and collaborate with departments for customer support.
• Manage recalls and open dispatch tickets.
• Respond to customer emails and phone calls.
• Attempt to retain dissatisfied customers.
• Serve as the initial point of contact for the Home Warranty Campaign.
• Answer questions about coverage limits and account changes.
• Process billing inquiries and payments.

Skills

Customer support

English communication

Problem solving

Empathy

Active listening

Education

High School or equivalent

Job description

ClearSource is seeking a Customer Service Representative to support our client's premium home appliance warranty program. You will help customers resolve issues, provide clear explanations of coverage, and coordinate with internal teams for timely service.

We seek candidates with 1+ year in customer support, strong English skills, and a customer-first mindset who can listen, empathize, and deliver accurate solutions in a fast-paced environment.