Customer Service Representative

ClearSourceBPO; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Medical and dental insurance with free

Group life insurance

Paid time off

Career growth opportunities

Skills and leadership development

Free meal for onsite employees

Job summary

ClearSourceBPO is seeking a Customer Service Representative in Metro Manila to support a premium home appliance warranty program. You will handle inquiries, discuss coverage, process billing questions, and manage recalls and service tickets.

The ideal candidate has at least a high school diploma and 1+ year in a call center or customer support role, with a customer-first mindset and excellent English. Benefits include healthcare, PTO, and growth opportunities.

Qualifications

• At least a High School diploma or equivalent.
• 1+ year of experience in a call center or customer support role.
• Strong English communications skills.

Responsibilities

• Follow up with internal and external customers, contractors, and/or business partners to ensure customer service issues are resolved.
• Discuss covered and non-covered items on calls, including out-of-pocket costs.
• Send emails and collaborate with departments for customer support.
• Manage recalls and open dispatch tickets.
• Respond to customer emails and phone calls.
• Attempt to retain dissatisfied customers.
• Serve as the initial point of contact for the Home Warranty Campaign.
• Answer customer questions about coverage limits and account changes.
• Process billing inquiries and payments.
• Handle pre-appointment work orders.

Skills

English communication

Call center experience

Education

High School or equivalent

Job description

About the role:

ClearSource is seeking an exceptional customer service professional to join our team as a Customer Service Representative. In this role, you will provide customer support for our client's premium home appliance warranty. You will help customers eliminate the stress and hassle of many home maintenance services.

Key responsibilities

• Follow up with internal and external customers, contractors, and/or business partners to ensure customer service issues are resolved
• Discuss covered and non-covered items on calls, including out-of-pocket costs
• Send emails and collaborate with departments for customer support
• Manage recalls and open dispatch tickets
• Respond to customer emails and phone calls
• Attempt to retain dissatisfied customers
• Serve as the initial point of contact for the Home Warranty Campaign
• Answer customer questions about coverage limits and account changes
• Process billing inquiries and payments
• Handle pre-appointment work orders

About you

• At least High School or equivalent
• 1+ year of experience in a call center or customer support role
• Strong English communications skills
• A customer-first mindset with the ability to listen, empathize, and deliver timely, accurate solutions

Benefits

• Competitive salary
• Medical and dental insurance with free dependent coverage
• Group life insurance
• Paid time off (PTO)
• Career growth opportunities
• Skills and leadership development
• Free meal for onsite employees

About us

ClearSource's mission is Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values: Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy.