Home Lending Assistant I - Mortgage Support

JPMorgan Chase & Co.; Taguig; Vor Ort; PHP 350.000 - 500.000; Vollzeit

Zusammenfassung

JPMorgan Chase & Co. in the Philippines seeks a Home Lending Assistant I to support Home Lending Advisors in delivering outstanding customer experiences for home buyers. You will help streamline the loan process and ensure smooth communications with clients and internal teams.

The role emphasizes strong interpersonal and written/verbal communication, plus the ability to work onsite at BGC with US time-hour alignment.

Qualifikationen

• Excellent customer service mindset with strong communication skills.
• Ability to prioritize work and manage multiple tasks.
• Comfort with on-site work in BGC, US time hours.

Aufgaben

• Deliver best-in-class customer service for inbound/outbound calls.
• Update pipeline status to Home Lending Advisors and inform customers/third parties.
• Discuss loan terms with customers and propose a timeline for signing.
• Maintain accurate data entries and communication logs in the system of record.
• Follow up on aged leads and missing documents, coordinating with Advisors.
• Coordinate with Realtors, branch staff, and processing centers to support closings.
• Coordinate and manage marketing through internal systems.

Kenntnisse

Customer service

Interpersonal skills

Communication skills

Multitasking

Ausbildung

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Mortgage origination system

Jobbeschreibung

JPMorgan Chase & Co. in the Philippines seeks a Home Lending Assistant I to support Home Lending Advisors in delivering outstanding customer experiences for home buyers. You will help streamline the loan process and ensure smooth communications with clients and internal teams.

The role emphasizes strong interpersonal and written/verbal communication, plus the ability to work onsite at BGC with US time-hour alignment.