Home Lending Assistant I — Mortgage Support & Experience

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 360,000 - 480,000; Full time

Job summary

JPMorgan Chase & Co. in Manila is seeking a Home Lending Assistant I to support Home Lending Advisors in delivering a seamless loan experience for homebuyers.

You will handle routine customer contacts, coordinate with internal teams, maintain accurate records, and help manage the loan process to ensure timely closings. You will contribute to a smooth customer journey by coordinating with realtors, branch staff, and processing centers, while ensuring compliance with lending standards and

Qualifications

• Must have strong customer service experience within a call center or similar environment.
• Excellent written and verbal communication skills.
• Ability to multitask and manage time effectively.
• On-site work in BGC, Philippines, with alignment to US time zones.

Responsibilities

• Delivers best-in-class customer service for inbound and outbound calls.
• Updates pipeline status and communicates with customers and third parties.
• Discusses loan terms with customers and coordinates proposed timelines for signing.
• Maintains accurate system information and communication logs.

Skills

Customer service

Interpersonal skills

Communication skills

Multitasking

Education

High school diploma or equivalent

Bachelor’s degree

Job description

JPMorgan Chase & Co. in Manila is seeking a Home Lending Assistant I to support Home Lending Advisors in delivering a seamless loan experience for homebuyers.

You will handle routine customer contacts, coordinate with internal teams, maintain accurate records, and help manage the loan process to ensure timely closings. You will contribute to a smooth customer journey by coordinating with realtors, branch staff, and processing centers, while ensuring compliance with lending standards and