Mortgage Servicing Support Specialist II

JPMorgan Chase & Co.; Taguig; On-site; PHP 240,000 - 420,000; Full time

Job summary

JPMorgan Chase & Co. in the Philippines seeks a Customer Service Account Specialist II to support customers with home lending needs and resolve mortgage inquiries with care, accuracy, and end-to-end ownership.

You’ll work across multiple systems to research options and complete requests, contributing to a culture of respect and continuous development. The role emphasizes fast-paced service, communication excellence, and collaboration with teammates and leaders, with training and schedule

Qualifications

• Minimum years of customer support experience (phone and/or in-person).
• Ability to communicate clearly and professionally with customers over the phone.
• Ability to use multiple computer applications in a Windows-based environment.
• High school diploma or GED.

Responsibilities

• Answer inbound customer calls in a high-volume call center environment.
• Resolve routine mortgage servicing inquiries, such as balance questions, payment processing, document requests, and account maintenance.
• Use multiple systems and screens to research accounts and document actions accurately.
• Communicate clearly and professionally while meeting quality and productivity expectations.
• Take ownership of each interaction by confirming needs, explaining next steps, and following required procedures.
• Work effectively both independently and in collaboration with teammates and leaders.
• Follow all applicable regulatory, risk, and departmental policies and procedures.

Skills

Customer service

Phone support

Multitasking

Clear communication

Education

High school diploma or GED

Tools

Windows OS

Job description

JPMorgan Chase & Co. in the Philippines seeks a Customer Service Account Specialist II to support customers with home lending needs and resolve mortgage inquiries with care, accuracy, and end-to-end ownership.

You’ll work across multiple systems to research options and complete requests, contributing to a culture of respect and continuous development. The role emphasizes fast-paced service, communication excellence, and collaboration with teammates and leaders, with training and schedule