Night-Shift Home Lending Support Pro

JPMorgan Chase & Co.; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

JPMorgan Chase & Co. is looking for a Home Lending Assistant I in Taguig, Philippines. This role involves collaborating with Home Lending Advisors to deliver outstanding customer service throughout the loan process. Key responsibilities include effective communication with customers regarding loan terms, managing updates, and ensuring a smooth transaction process. Ideal candidates will possess strong problem-solving skills and have 3+ years in a customer service role. A high school diploma is required, and a bachelor's degree is preferred.

Qualifications

• Minimum of 3 years of voice customer service experience in a call center.
• Able to propose solutions to problems with available resources.
• Amenable to working onsite in BGC, following US time.

Responsibilities

• Deliver best-in-class customer service for inbound and outbound calls.
• Update customers and third parties on transaction status.
• Discuss loan terms and conditions with customers.

Skills

Customer service skills

Problem-solving skills

Communication skills

Ability to multitask

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Loan originations system

Priority reports

Job description

JPMorgan Chase & Co. is looking for a Home Lending Assistant I in Taguig, Philippines. This role involves collaborating with Home Lending Advisors to deliver outstanding customer service throughout the loan process. Key responsibilities include effective communication with customers regarding loan terms, managing updates, and ensuring a smooth transaction process. Ideal candidates will possess strong problem-solving skills and have 3+ years in a customer service role. A high school diploma is required, and a bachelor's degree is preferred.