Home Lending Assistant I

JPMorgan Chase & Co.; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

JPMorgan Chase & Co. is looking for a Home Lending Assistant I in Taguig, Philippines. This role involves collaborating with Home Lending Advisors to deliver outstanding customer service throughout the loan process. Key responsibilities include effective communication with customers regarding loan terms, managing updates, and ensuring a smooth transaction process. Ideal candidates will possess strong problem-solving skills and have 3+ years in a customer service role. A high school diploma is required, and a bachelor's degree is preferred.

Qualifications

• Minimum of 3 years of voice customer service experience in a call center.
• Able to propose solutions to problems with available resources.
• Amenable to working onsite in BGC, following US time.

Responsibilities

• Deliver best-in-class customer service for inbound and outbound calls.
• Update customers and third parties on transaction status.
• Discuss loan terms and conditions with customers.

Skills

Customer service skills

Problem-solving skills

Communication skills

Ability to multitask

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Loan originations system

Priority reports

Job description

Job Information

• Job Identification 210735641
• Job Category Originations
• Business Unit Consumer & Community Banking
• Posting Date 04/28/2026, 07:24 AM
• Locations 9th Avenue corner 38th Street, Uptown Bonifacio, Taguig City, National Cap Region, 1635, PH
• Job Schedule Full time
• Job Shift Night

Job Description

Join our team as a Home Lending Assistant I in Home Lending, wherein you will have the opportunity to work in unison with one or more Home Lending Advisor(s) to create an outstanding customer experience for home buyers and homeowners. You will rely on your excellent interpersonal skills and dedication to provide exceptional support in facilitating the loan process to positively impact the customer experience for both internal and external customers.

As a Home Lending Assistant I within the Home Lending team, you will collaborate closely with one or more Home Lending Advisors to deliver an exceptional customer experience for home buyers and homeowners. Leveraging your excellent interpersonal skills and commitment, you will provide outstanding support in streamlining the loan process, thereby enhancing the customer experience for both internal and external customers.

Job Responsibilities

• Delivers best in class customer service throughout the process, for both inbound and outbound calls.
• Communicates updates to Home Lending Advisor(s) on pipeline status and updating customers and third parties related to the transactions. Work daily priorities ensuring timely completion of tasks.
• Contacts the customer to discuss the terms and conditions of the loans to ensure understanding. Discuss probable time frame for the loan signing at the request of, or in the absence of, the Home Lending Advisor(s).
• Updates the information in the system of record as well as keep up to date and accurate communication logs ensuring a smooth downstream process for the customer.
• Follows up on aged leads, aged pipeline loans, request missing documents and communicate with customers. Immediately address all issues and concerns raised by the customer and involve the Home Lending Advisor(s) when appropriate.
• Works as liaison between Home Lending Advisor(s), branch, processing center (if applicable), and group of established realtors, and builders to coordinate submissions and closings to allow Home Lending Advisor(s) to concentrate on generating new business.
• Coordinates and manages marketing through internal systems.

Required qualifications, capabilities and skills

• Effectively utilizes all tools such as priority reports, call reviews, and/or loan originations system in performing tasks and addressing concerns
• Strong troubleshooting and problem-solving skills. Able to propose solutions to problems and utilizes all available resources, when needed (Mortgage Banking Guide Team, Service Level Agreements, etc.)
• Effectively prioritizes their workload with ability to multi-task
• Amenable to working onsite in BGC, following US time

Preferred qualifications, capabilities and skills

• High school diploma or equivalent required, Bachelor’s degree preferred
• Minimum of 3 years of voice customer service-oriented experience in the call center industry required, blended-account (voice and non-voice) account handling, mortgage, upselling or collections experience, a plus
• Excellent written and verbal communication skills, with ability to communicate clearly and concisely while being aware of their audience. Exposure to high-touch clients, an advantage

Licensing and Eligibility Requirements

You are required to undergo a screening process and fingerprinting. A valid Driver’s License or Passport will be required, together with an NBI clearance (validity should cover at least 6 months from initial interview date).

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at:

EEO Statement

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation.