Hiring for Line Trainer | Streaming Account

Hinduja Global Solutions; Quezon City; On-site; PHP 335,000 - 614,000; Full time

Job summary

Hinduja Global Solutions in Quezon City is seeking a Line Trainer to conduct training needs analyses and deliver structured training modules. The role involves coordinating with Business Excellence & Operations, managing training schedules, and ensuring learners reach performance targets within 90 days of certification.

The position requires a college degree in a relevant field, at least two years in a training role in a call center, and willingness to work onsite in Bridgetowne, Quezon City,

Qualifications

• College degree in Management, Marketing, or Psychology.
• With at least two years in Training Department as a Trainer or Communication Coach in a call center is a plus.
• May require weekend or graveyard work.
• Must be willing to work onsite in Bridgetowne, Quezon City.

Responsibilities

• Conducts individual, group, and organization-based Training Needs Analysis and assessments.
• Delivers modules based on Training Needs Analysis in partnership with Business Excellence & Operations.
• Oversees implementation of Training Agenda and re-trainings as identified through TNA.
• Monitors learner performance up to 90 days after certification and supports interventions for gaps.
• Organizes tasks of Training Specialists and coordinates schedules.
• Responds to inquiries and resolves operational issues; liaises with other teams.
• Oversees incentive programs during training to keep trainees engaged.

Skills

Training & Development

Communication coaching

Education

Bachelor's degree in Management/Marketing/Psychology

Job description

Job Description for Line Trainer

Job Responsibilities:

TRAINING-RELATED:

• Conducts individual, group, and organization-based Training and Development Needs and Analysis and Assessments
• Works in partnership with Business Excellence & Operations to deliver modules based on those identified through Training Needs Analysis
• Oversees the implementation of the Training Agenda in the NH classes, as well as the completion of all re-trainings or refreshers as identified through TNA.
• Works in partnership with Operations to ascertain the Learner’s performance up to or within 90 days after certification and assist Operations in developing appropriate interventions to address performance gaps.
• Plans, organizes and directs the tasks/activities of the Training Specialists according to class projections or Workforce schedules.
• Responds to inquiries, researches and resolves problems related to transactions handled by the unit; serves as liaison with other constituencies in the resolution of day-to-day administrative and operational issues.
• Oversees the implementation of incentive programs should there be any throughout the training periods to keep the Trainees involved and focused.
• Performs miscellaneous job-related duties as assigned.

ADMIN / GENERAL:

• Completes administrative functions such as creating/approving schedules and prioritizing work assignments, addressing disciplinary issues, and ordering/tracking employee usage and inventory of supplies and materials assigned to them.
• Administers and grades Instructor Observation Form and/or Presentation Checklist for new hire, conversion and/or Uptraining classes.
• Attend training meetings
• Expand training knowledge through seminars and keeping abreast of current training trends and issues

CLIENT INTERFACE:

• Participates in the Hiring process with operations and HR if need be – Communicates with Operations and Supervisors/Managers in tracking 30-60-90 days performance
• Partner with HR when initiating corrective actions
• Participated in company-wide projects/assignments, which could include working on curriculum updates and/or revisions such as QISMS, M&Ps, Training Manuals and materials.
• Attends the weekly Business Reviews and any similar touch base or meetings with the clients.

Qualifications:

• College Degree in Management, Marketing, or Psychology.
• With at least Two (2) years working experience in the Training Department as a Trainer or a Communication Coach in a call center environment, is a plus
• May require weekend or graveyard work
• Must be willing to work onsite in Bridgetowne, Quezon City