HELLOCONNECT Customer Care Specialist - French Bilingual ROW

HelloFresh; Manila; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Competitive compensation

Wellness & perks

Growth opportunities

Dynamic environment

Work-life balance

Job summary

HelloFresh Philippines is seeking a Customer Care Specialist – French Bilingual to join our team at Inoza Tower, BGC, Taguig. You will handle inquiries in French and English, deliver courteous service, and promote HelloFresh products.

You will work onsite with a supportive network, grow your skills, and contribute to customer satisfaction across channels. If you have 6+ months CS experience and a passion for service, we’d love to hear from you.

Qualifications

• At least 6 months Customer Service Representative experience in a BPO setting.
• Fluent in French and English.
• Onsite work availability in BGC, Taguig and Bridgetowne, QC.
• Excellent verbal and written communication.
• Strong customer service orientation with interpersonal skills.
• Experience in sales or technical support is a plus.
• Active listening and problem-solving abilities.
• Ability to multitask in a high-volume environment.
• Detail-oriented with process discipline.

Responsibilities

• Be the first point of contact for customers.
• Provide general support and build engaging relationships on each interaction.
• Actively offer HelloFresh products and benefits to customers.
• Investigate and resolve complaints and feedback.
• Work toward team KPIs and targets set by management.
• Report and document issues to responsible departments.
• Suggest improvements to internal processes.
• Run internal projects as needed.
• Represent the HelloFresh brand positively in all interactions.
• Remain knowledgeable about company policies, tools, and systems.

Skills

French language

English language

Customer service

Communication skills

Active listening

Time management

Multitasking

Adaptability

Attention to detail

Job description

Job Description:

The Role

At HelloConnect, you will be part of a dynamic team in Inoza Tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in Customer Care Specialist – French Bilingual are responsible for delivering a high level of courteous and efficient customer service in response to customer enquiries across multiple contact channels. You will be resilient and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers.Contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you dont meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Being the first point of contact for our customers.
• Providing general support and building engaging relationships on each and every customer call or interaction.
• Actively offer all HelloFresh products and benefits to our customers on all interactions in line with current demands.
• Investigating and resolving customer complaints and feedback.
• Work towards the Customer Care team KPIs and targets set by the management team.
• Report and document any kinds of issues to the responsible departments.
• Actively suggest ways to improve internal procedures and processes.
• Run internal projects.
• Make every effort to support and positively reflect the HelloFresh brand to others.
• Being an expert regarding company policies, tools, and systems.

What you’ll bring

• At least 6 months Customer Service Representative BPO Experience.
• Fluent in both French and English.
• Amenable to work onsite in BGC, Taguig city and Bridgetowne, Quezon city.
• Excellent communication skills both verbal and written with the ability to convey information clearly and professionally
• Strong customer service orientation with well-developed interpersonal skills.
• Background in customer service, sales, or technical support roles is highly preferred
• Demonstrated active listening and comprehension skills to effectively address customer needs
• Strong ability to prioritize, manage time, and multitask in a high-volume, fast-paced setting
• High level of adaptability and flexibility to changes in processes, tools, or client requirements
• Keen attention to detail with a focus on accuracy, compliance, and adherence to process excellence.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your familys peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where youll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Location: BGC (7th Floor, Inoza Tower, 40th Street, BGC, Taguig City)

Requirements: