Customer Care Consultant

AS White Global Pty; Manila; Remote; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Great Place to Work certification

Global company trips

10-Year Club participation

APAC talent network

Competitive compensation

Medical coverage for you and family

Generous paid leave

LinkedIn Learning access

Job summary

AS White Global Philippines is seeking a customer service professional to maintain high-quality interactions with clients. You will handle calls and emails, ensuring a courteous, solution-focused approach in line with service standards.

This role follows Australian working hours from Manila (BGC) with a full-time, remote setup. Experience with Salesforce and strong communication skills are preferred.

Qualifications

• 2–3 years of exceptional customer service experience.
• Proficient with CRM systems, especially Salesforce.
• Ability to ask probing questions to uncover customer needs.
• Strong time management and decision-making in fast-paced environments.
• Adaptable, accountable, and committed to high-quality service.

Responsibilities

• Provide customers with outstanding experience and maintain professionalism.
• Respond to inquiries via phone and email to address needs or questions.
• Set customer experience milestones by efficient, accurate responses and solutions.
• Strive to meet or exceed Customer Fanatic team metrics.
• Handle calls and emails within expected time frames.

Skills

2–3 years experience

Active listening

Verbal communication

Written communication

Phone demeanor

Tools

Salesforce

Job description

The Opportunity

Play a key role in maintaining high service standards and ensuring an excellent customer experience in line with our client’s service level agreements.

Why join us?

• Proudly Great Place to Work® certified.
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more.
• Grow with stability: 100+ in our 10-Year Club by 2025.
• Dynamic talent network: 2,000+ across APAC and beyond.
• Competitive compensation with annual reviews.
• Comprehensive medical care for you and your family.
• Generous paid leave because work-life balance matters.
• Level up with LinkedIn Learning and tailored training.

Staff Testimonial

"I feel truly happy and blessed to have received this amazing recognition in such a short time. I’m deeply grateful to my team leader and my teammates for their support" - Customer Service Coordinator, ASW Philippines.

What You'll Do

• Providing all customers with an outstanding experience, being responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Responding to customer inquiries, including telephone calls and emails, to learn about and address their needs, complaints, or other queries such as amendments, payments or policy questions.
• Work to set customer experience milestones by responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Understanding and striving to meet or exceed the Customer Fanatic team metrics while providing excellent consistent customer service.
• Handle calls and emails within the expected time frames.

Key Criteria

• Exceptional customer service with 2–3 years of experience, demonstrating strong active listening, verbal and written communication skills, and a professional phone demeanor.
• Proficient in computer systems, particularly CRM software such as Salesforce, with excellent typing and data entry abilities.
• Skilled in asking probing questions to uncover customer needs and effectively diffusing tense or challenging situations.
• Strong time management and sound decision-making abilities in fast-paced environments.
• Highly adaptable, accountable, and committed to delivering consistent, high-quality service.

Work setup:

Manila (BGC, Taguig): Australian hours (6am - 3pm, PHT) with a full-time work-from-home set up.

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