French Bilingual Customer Care Pro - Onsite in BGC

HelloConnect; Manila; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Long service bonus

Mental health support

HMO medical coverage

Generous leave benefits

Life insurance for you and family

Learning & development budget

Job summary

HelloConnect, based at Inoza Tower, BGC, Taguig City, seeks a French bilingual Customer Care Specialist to deliver courteous, efficient support across channels. You will engage customers, promote HelloFresh products, resolve issues, and help meet team KPIs in a dynamic, worldwide BPO environment.

You’ll work onsite in BGC/Bridgetowne, collaborate with leaders and trainers, and contribute to continuous service improvements while upholding brand standards.

Qualifications

• At least 6 months BPO customer service experience.
• Fluent in French and English.
• Onsite work in BGC, Taguig City and Bridgetowne, QC.
• Excellent verbal and written communication.
• Strong customer service orientation.
• Background in customer service, sales or technical support preferred.
• Demonstrated active listening and understanding customer needs.
• Ability to multitask in a high-volume, fast-paced setting.
• Adaptable to changes in processes, tools, or client requirements.
• Attention to detail and adherence to process.

Responsibilities

• Being the first point of contact for our customers.
• Providing general support and building engaging relationships on each call or interaction.
• Actively offer HelloFresh products and benefits to customers on interactions.
• Investigating and resolving customer complaints and feedback.
• Work towards the Customer Care team KPIs set by management.
• Report and document issues to responsible departments.
• Suggest ways to improve internal procedures and processes.
• Run internal projects.
• Support and positively reflect the HelloFresh brand to others.
• Be an expert regarding company policies, tools, and systems.

Skills

French fluency

English fluency

Customer service

Tools

CRM software

Job description

HelloConnect, based at Inoza Tower, BGC, Taguig City, seeks a French bilingual Customer Care Specialist to deliver courteous, efficient support across channels. You will engage customers, promote HelloFresh products, resolve issues, and help meet team KPIs in a dynamic, worldwide BPO environment.

You’ll work onsite in BGC/Bridgetowne, collaborate with leaders and trainers, and contribute to continuous service improvements while upholding brand standards.