French EN BIL Customer Service Representative (Female)

Premier BPO Inc.; Quezon City; On-site; PHP 290,000 - 402,000; Full time

Benefits offered by this job

Onsite role

Job summary

Premier BPO Inc. in Eastwood, Quezon City is seeking a French bilingual Customer Service Representative. You will handle inquiries in French and English across multiple channels, delivering accurate information and resolving issues while maintaining high service standards.

The role emphasizes empathy, data accuracy, and adherence to policies in a fast-paced environment. Ideal candidates communicate clearly in French and English, excel at problem-solving, and work well both independently and as

Qualifications

• Fluent French communication skills, both verbal and written.
• Strong English communication skills.
• Excellent customer service and problem solving abilities.
• Active listening and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries via phone, email, chat in French and English.
• Provide accurate information on products, services, policies, and procedures.
• Resolve customer concerns and service issues professionally.
• Document interactions and maintain records in company systems.
• Escalate complex issues and follow through to resolution.
• Meet performance metrics including quality, productivity, and CSAT.
• Maintain compliance with policies and data privacy standards.
• Demonstrate empathy and cultural awareness when assisting customers.
• Participate in training, coaching, and continuous improvement.

Skills

Fluent French

Strong English

Customer service

Active listening

Interpersonal skills

Job description

About the role - Onsite, Eastwood Quezon City

The French Bilingual Customer Service Representative is responsible for delivering exceptional customer support to French- and English-speaking customers across multiple communication channels. This role handles customer inquiries, resolves concerns, provides accurate information, and ensures a positive customer experience while meeting established service and performance standards.

Key responsibilities

• Respond to customer inquiries via phone, email, chat, or other communication channels in French and English
• Provide accurate information regarding products, services, policies, and procedures
• Resolve customer concerns, complaints, and service issues professionally and efficiently
• Communicate clearly and professionally with customers in both French and English
• Document customer interactions and maintain accurate records in company systems
• Escalate complex issues to the appropriate teams and follow through to resolution
• Meet established performance metrics, including quality, productivity, attendance, customer satisfaction, and service levels
• Maintain compliance with company policies, client requirements, and data privacy standards
• Demonstrate empathy, active listening, and cultural awareness when assisting customers
• Participate in training, coaching, and continuous improvement initiatives

About you

• Fluent French communication skills, both verbal and written
• Strong English communication skills
• Excellent customer service and problem-solving abilities
• Strong active listening and interpersonal skills
• Ability to communicate effectively with French-speaking customers from diverse backgrounds
• Ability to multitask and work effectively in a fast-paced environment
• Basic computer proficiency and data entry skills
• Strong attention to detail and organizational skills
• Ability to work independently and collaboratively within a team
• Adaptability and willingness to learn new processes, systems, and products