[HELLOCONNECT] Customer Care Specialist - French Bilingual (ROW)

HelloConnect; Manila; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Long service bonus

Mental health support

HMO medical coverage

Generous leave benefits

Life insurance for you and family

Learning & development budget

Job summary

HelloConnect, based at Inoza Tower, BGC, Taguig City, seeks a French bilingual Customer Care Specialist to deliver courteous, efficient support across channels. You will engage customers, promote HelloFresh products, resolve issues, and help meet team KPIs in a dynamic, worldwide BPO environment.

You’ll work onsite in BGC/Bridgetowne, collaborate with leaders and trainers, and contribute to continuous service improvements while upholding brand standards.

Qualifications

• At least 6 months BPO customer service experience.
• Fluent in French and English.
• Onsite work in BGC, Taguig City and Bridgetowne, QC.
• Excellent verbal and written communication.
• Strong customer service orientation.
• Background in customer service, sales or technical support preferred.
• Demonstrated active listening and understanding customer needs.
• Ability to multitask in a high-volume, fast-paced setting.
• Adaptable to changes in processes, tools, or client requirements.
• Attention to detail and adherence to process.

Responsibilities

• Being the first point of contact for our customers.
• Providing general support and building engaging relationships on each call or interaction.
• Actively offer HelloFresh products and benefits to customers on interactions.
• Investigating and resolving customer complaints and feedback.
• Work towards the Customer Care team KPIs set by management.
• Report and document issues to responsible departments.
• Suggest ways to improve internal procedures and processes.
• Run internal projects.
• Support and positively reflect the HelloFresh brand to others.
• Be an expert regarding company policies, tools, and systems.

Skills

French fluency

English fluency

Customer service

Tools

CRM software

Job description

At HelloConnect, you will be part of a dynamic team in Inoza Tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

Customer Care Specialist – French Bilingual

In this role, you will take on a key responsibility in Customer Care Specialist – French Bilingual. You will be responsible for delivering a high level of courteous and efficient customer service in response to customer enquiries across multiple contact channels. You will be resilient and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers. Contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

What You’ll Do

• Being the first point of contact for our customers.
• Providing general support and building engaging relationships on each and every customer call or interaction.
• Actively offer all HelloFresh products and benefits to our customers on all interactions in line with current demands.
• Investigating and resolving customer complaints and feedback.
• Work towards the Customer Care team KPIs and targets set by the management team.
• Report and document any kinds of issues to the responsible departments.
• Actively suggest ways to improve internal procedures and processes.
• Run internal projects.
• Make every effort to support and positively reflect the HelloFresh brand to others.
• Being an expert regarding company policies, tools, and systems.

What You’ll Bring

• At least 6 months Customer Service Representative BPO Experience.
• Fluent in both French and English.
• Amenable to work onsite in BGC, Taguig city and Bridgetowne, Quezon city.
• Excellent communication skills both verbal and written with the ability to convey information clearly and professionally
• Strong customer service orientation with well-developed interpersonal skills.
• Background in customer service, sales, or technical support roles is highly preferred
• Demonstrated active listening and comprehension skills to effectively address customer needs
• Strong ability to prioritize, manage time, and multitask in a high-volume, fast-paced setting
• High level of adaptability and flexibility to changes in processes, tools, or client requirements
• Keen attention to detail with a focus on accuracy, compliance, and adherence to process excellence.

What We Offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Location

BGC (7th Floor, Inoza Tower, 40th Street, BGC, Taguig City)