Healthcare Account - Customer Service Representative

StackPH; Taguig; On-site; PHP 245,520 - 334,800; Full time

Benefits offered by this job

₱7,500 Signing Bonus

₱500 Cash Incentive

Job summary

A healthcare services provider in Taguig is looking for a Customer Service Representative to provide support to healthcare members. Responsibilities include handling inquiries about benefits and claims, assisting customers via phone and chat, and maintaining high service standards. Candidates should have at least 6 months of call center experience, preferably in healthcare, and be willing to work 100% onsite. This position offers competitive salary, incentives, and opportunities for career growth.

Qualifications

• At least 6 months Call Center experience (International Voice Account).
• Healthcare account experience is a PLUS.
• Willingness to complete 1-day onsite hiring process.

Responsibilities

• Provide friendly support to healthcare members via phone, email, or chat.
• Handle inquiries regarding benefits, claims, and account concerns.
• Document customer interactions and follow up when necessary.

Skills

Call Center experience

Healthcare account experience

Willingness to work onsite

Job description

Healthcare Account - Customer Service Representative

StackPH

Job Description

Government Mandated Benefits

13th Month Pay, Employee Loan, Pag-Ibig Fund

Free Meals, Gym Membership

Professional Development

Job Training

Maternity & Paternity Leave, Sick Leave, Vacation Leave

Qualifications

• At least 6 months Call Center experience (International Voice Account)
• Healthcare account experience is a PLUS
• Willing to complete 1-day onsite hiring process after phone screening
• Must be willing to work 100% Onsite in McKinley, Taguig

What We Offer

• ₱7,500 Signing Bonus once hired
• ₱500 Cash Incentive after passing the final interview
• Competitive salary and performance incentives
• Career growth and advancement opportunities
• Supportive and team-oriented work environment

Key Responsibilities

• Provide friendly and professional support to healthcare members via phone, email, or chat
• Handle inquiries regarding benefits, claims, eligibility, and account concerns
• Assist customers with service requests and provide accurate information
• Document customer interactions and follow up when necessary
• Maintain excellent customer service and quality standards in every interaction

Working Location

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• or other illegal situations