Healthcare Support Representative

MicroSourcing; Pasig; On-site; PHP 360,000 - 420,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonus

Paid time-off with cash conversion

Group life insurance

Above-market compensation

Job summary

MicroSourcing is hiring a Healthcare Support Representative for our Ortigas, Pasig City site on a day shift. You will respond to email inquiries and live chat from pharmacy and app clients, handle calls, and perform admin tasks while maintaining accurate records.

Strong English communication, keen attention to detail, and proven customer service skills are essential. A collaborative, growth‑oriented team environment is offered at MicroSourcing.

Qualifications

• Excellent verbal and written English communication skills.
• Strong attention to detail.
• Proven customer service skills.
• Willingness to learn and adapt in a dynamic environment.

Responsibilities

• Respond to and manage email inquiries and live chat sessions from pharmacy and app clients.
• Perform administrative tasks and maintain accurate records.
• Answer and triage inbound calls by creating support tickets.
• Resolve customer concerns and escalate unresolved issues to the appropriate team.

Skills

Customer service

English communication

Attention to detail

Willingness to learn

Teamwork

Job description

Discover your 100% YOU with MicroSourcing!

Position: Healthcare Support Representative

Work setup: Onsite | Day shift

Location: Ortigas, Pasig City

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Position Overview

Key Responsibilities

• Respond to and manage email inquiries and live chat sessions from pharmacy and app clients.
• Perform administrative tasks and maintain accurate records.
• Answer and triage inbound calls by creating support tickets.
• Resolve customer concerns whenever possible and **escalate** or route unresolved issues to the appropriate team.

Qualifications

• Excellent verbal and written English communication skills.
• Strong attention to detail.
• Proven customer service skills.
• Willingness to learn, adapt, and work in a dynamic environment.

Competencies & Personal Attributes

• Strong attention to detail.
• Positive and professional attitude.
• Team player with excellent collaboration skills.
• Customer-focused mindset.
• Strong written and spoken English proficiency.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply