Healthcare Customer Support Specialist - Onsite Pasig

Datamatics; Pasig; On-site; PHP 201,000 - 290,000; Full time

Job summary

Datamatics in Pasig is seeking a dependable customer service professional to support healthcare customers through general inquiries, simple triage, and product fulfilment assistance, on-site. You will manage multiple interactions with empathy, attentively document activities, and maintain accurate records while delivering high-quality service in a fast-paced environment.

Ideal candidates are at least high school graduates with exceptional English communication and the readiness to start as soon

Qualifications

• Minimum 6 months to 1 year of BPO or healthcare experience.
• Exceptional English verbal and written communication.
• Able to multitask and resolve issues with empathy.

Responsibilities

• Handle general inquiries and provide accurate, timely assistance.
• Perform simple triage to identify next steps.
• Deliver responsive customer service with empathy and active listening.
• Address needs to ensure product fulfilment through problem-solving.
• Document interactions using MS Windows and other applications.
• Maintain accurate records with attention to detail.

Skills

Customer service

Empathy

Active listening

Communication skills

Multitasking

Attention to detail

Reliability

Education

High school graduate

Tools

MS Windows

CRM / documentation tools

Job description

Datamatics in Pasig is seeking a dependable customer service professional to support healthcare customers through general inquiries, simple triage, and product fulfilment assistance, on-site. You will manage multiple interactions with empathy, attentively document activities, and maintain accurate records while delivering high-quality service in a fast-paced environment.

Ideal candidates are at least high school graduates with exceptional English communication and the readiness to start as soon