Customer Service Specialist — Growth & Day-1 Benefits

MicroSourcing International; Parañaque; On-site; PHP 223,000 - 391,000; Full time

Benefits offered by this job

Healthcare on day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Job summary

MicroSourcing International is seeking a Customer Service Representative to be stationed onsite at Harton Corporate Center, Baclaran Parañaque. You will respond to inquiries via phone and email, resolve issues, and perform admin tasks to support customers and accounts.

The role requires a fast learner with strong English communication, ability to work varied shifts, and a team-oriented, inclusive culture. MicroSourcing offers healthcare from day one, bonuses, and a supportive environment.

Qualifications

• Must have strong written and verbal communication skills in business English.
• Experience in customer support or related roles using CRMs or similar tools.
• Ability to learn quickly and work in a fast-paced environment.
• Must be able to handle stress and work varied hours, including holidays and weekends.

Responsibilities

• Respond to client inquiries via phone or email for products and services.
• Identify improvements to customer experience and resolve issues per procedures.
• Perform transactional tasks, admin work, inbound and outbound calls.
• Process data entry for new accounts, sites, and requests.
• Meet customer satisfaction, efficiency, and issue resolution targets.
• Receive and follow supervisor instructions; escalate as needed.

Skills

Strong communication

Business English

Analytical mindset

Stress tolerance

Flexibility with hours

Quick learner

Tools

CRM software

Job description

MicroSourcing International is seeking a Customer Service Representative to be stationed onsite at Harton Corporate Center, Baclaran Parañaque. You will respond to inquiries via phone and email, resolve issues, and perform admin tasks to support customers and accounts.

The role requires a fast learner with strong English communication, ability to work varied shifts, and a team-oriented, inclusive culture. MicroSourcing offers healthcare from day one, bonuses, and a supportive environment.