Healthcare Representative

Wipro; Philippines; On-site; PHP 201,000 - 290,000; Full time

Job summary

Wipro in Quezon City is seeking enthusiastic Healthcare Insurance Agents to handle inbound calls regarding benefits, eligibility, and claims status. Onsite daily with a night shift; fresh graduates are welcome to start a career in healthcare BPO.

You will document interactions, stay professional and empathetic, and contribute to customer satisfaction while learning in a dynamic, purpose-driven team environment.

Qualifications

• 4 years college graduate (no experience required) / completed at least 2 years in college (must have copy of grades or TOR) + 6 months BPO experience preferably in a healthcare campaign.
• Strong English communication skills
• Basic computer navigation skills
• Customer service-oriented and detail-oriented
• Willing to work on night shift or shifting schedules (including weekends and holidays)
• Can work onsite daily

Responsibilities

• Handle inbound calls related to healthcare insurance inquiries
• Assist customers with benefits, eligibility, and claims status
• Provide accurate information and resolution to customer concerns
• Maintain professionalism and empathy when handling customer interactions
• Document customer interactions in the system

Skills

Excellent English communication

Customer service orientation

Attention to detail

Willingness to work night shifts

Onsite presence

Education

4 years college graduate / completed at least 2 years in college

Tools

Basic computer navigation

Job description

Job Description

Location: ETON Centris,Quezon City
Work Setup: Onsite | Night Shift Schedule

Summary

We are looking for enthusiastic and customer-focused individuals to join our team as Healthcare Insurance Agents. You will assist customers with their healthcare benefits, insurance inquiries, and claims-related concerns.

No prior BPO experience? No problem! We welcome fresh graduates and candidates eager to start their careers in the healthcare BPO industry.

Key Responsibilities

• Handle inbound calls related to healthcare insurance inquiries
• Assist customers with benefits, eligibility, and claims status
• Provide accurate information and resolution to customer concerns
• Maintain professionalism and empathy when handling customer interactions
• Document customer interactions in the system

Qualifications

• 4 years college graduate (no experience required) / completed at least 2 years in college (must have copy of grades or TOR) + 6 months BPO experience preferably in a healthcare campaign.
• Strong English communication skills
• Basic computer navigation skills
• Customer service-oriented and detail-oriented
• Willing to work on night shift or shifting schedules (including weekends and holidays)
• Can work onsite daily

Mandatory Skills: Health and Welfare (HW).

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Visit our Recruitment Hub for faster application processing:

Ground Floor, Cyberpod One, Eton Centris, Quezon Avenue cor. EDSA, Pinyahan, Quezon City

10AM-5PM