Customer Service Agent

E-Solutions IT Services; Quezon City; On-site; PHP 96,000 - 138,000; Part time

Job summary

A healthcare service provider is seeking a Part-Time Healthcare Account Representative to join their team in Quezon City. The ideal candidate will have at least 6 months of BPO experience and will be responsible for handling calls related to healthcare services, providing support to patients, and documenting interactions. This role offers flexibility with part-time shifts during graveyard hours, following 6 weeks of onsite training.

Qualifications

• Minimum of 6 months BPO experience required, preferably with healthcare account experience.
• Willing to undergo 6 weeks of full-time onsite training.
• Ability to handle calls and document interactions effectively.
• Willing to work 4.5-hour shifts (11:00 PM–6:00 AM).

Responsibilities

• Handle inbound and outbound calls related to healthcare services.
• Provide accurate information and support to patients, members, or providers.
• Document interactions and update account information in the system.

Skills

Strong communication skills

Interpersonal skills

Shift flexibility

Job description

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Job Overview

Job Type: Part-Time

Work Setup: 6 Weeks Onsite Training, then Work-from-Home (WFH)

Shift Schedule: 4.5 hours/day between 11:00 PM – 6:00 AM (Graveyard Shift)

Job Summary

We are seeking a Part-Time Healthcare Account Representative to join our team supporting a healthcare campaign. This role is ideal for individuals with at least 6 months of BPO experience who are looking for a flexible, part-time opportunity in a dynamic and meaningful industry.

• Handle inbound and/or outbound calls related to healthcare services
• Provide accurate information and support to patients, members, or providers
• Document interactions and update account information in the system
• Minimum of 6 months BPO experience (healthcare account experience is a plus)
• Willing to undergo 6 weeks of full-time onsite training (8 hours/day)
• Willing to work 4.5-hour shifts between 11:00 PM and 6:00 AM
• Strong communication and interpersonal skills

Working Location

Concentrix - Bridgetowne Exxa. 8th Floor, Bridgetowne Business Park EXXA Tower, Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines

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